Guest Services Agent

7 days ago

Lancaster Terrace London W UK, United Kingdom Front Office Full time £20,000 - £30,000 per year

Join the team that Always Cares

Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a Guest
Service Agent at the Royal Lancaster London, where we encourage your
personal development and growth. We are located next to Lancaster Gate tube
station, and a short distance from Paddington, Bayswater and Marble Arch
stations.

Some of our fabulous benefits you will enjoy as a Guest Service Agent are:

Annual
earnings up to £30, £26,685.73 base salary + non-contractual tronc)

·
Pension scheme with
company contributions

·
50% discount in all our
restaurants and Spa's across our properties

·
Team member and
Friends & Family rates across our properties

·
Complimentary stay after passing probation

·
Extensive discounts on
our benefits platform

·
Access to private
medical insurance

·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be

·
Interest free season
ticket loan

·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·
Bike to work scheme

·
Recommend a Friend
incentive

·
Complimentary laundry

·
Free meals on duty

·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·
Employee recognition schemes and Social Committee
events including gala dinners and much more

We are currently
looking for a passionate Guest Service
Agent, to join our Front of House
Department on a permanent basis, with an immediate start to join us in consistently
delivering memorable moments and five star service to our guests and each
other. It is important to us that everyone in the team brings positive energy
to support our happy and fun environment, as we strive to build a community of
diverse backgrounds and life experiences, where we care about careers and not
just jobs.

As a Guest Service Agent, your main duties and
expectations for the role will include:

·
Deliver a warm, personalized, and professional welcome to all
guests, utilizing their names and information provided through the property
management system to enhance their experience.

·
Uphold and maintain the prestigious 5-star standards of the hotel,
adhering to the AA (Automobile Association) and LQA (Leading Quality Assurance)
standards to ensure a consistent and superior guest experience.

·
Operate and navigate various hotel management and booking systems
efficiently.

·
Maximize revenue opportunities by skilfully promoting room
upgrades and enrolling guests in the hotel's exclusive membership programs,
striving to meet and exceed departmental targets.

·
Maintain up-to-date knowledge of all VIP guests, special care
guests, and long-stay residents arriving, staying, or departing on any given
day.

You will be required to work 40 hours
per week, on a shift rota.

We
are …

·
Best
Employer for 2021 at Springboard's Excellence Awards

·
One of
the happiest hotels in London

·
Earth
Check Silver Certified 2023

·
2
rosettes

·
Hoteliers'
Charter Approved

·
Preferred
Hotels & Resorts member

·
Top 100
in the Sunday Times Best Places to Work 2025

We are more
concerned with what's in the glass, not whether its' half full or empty, so if
you feel this Guest Service Agent role
is for you, come and pour some happiness into yours by joining our award
winning family today

All applicants
must be legally eligible to work in the UK

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