Business Development Manager

The following sets out your main duties required under your contract of employment.

It is important to recognise that all organisations require a degree of flexibility in order to respond to changing business circumstances and short-term demands. Consequently, you may from time to time be expected to perform duties that are not listed below or to adapt to new working patterns.

Your job title is: Business Development Manager

You report to: Franchise Owner

Your duties will include, but are not limited to:

Core responsibilities

· New Business Development:

Identify new opportunities in markets, potential clients, potential location, and partnerships.

· Staff and Franchisee Management:

Hire, train, and manage staff. Provide operational support and coaching to franchisees, Managers, focusing on performance, P&L, and standards.

· Sales and Account Management:

Pitch products, negotiate deals, and build strong relationships with both new and existing customers.

· Strategic planning:

Create and implement sales strategies to improve market position and grow the business.

· Sales forecasting:

Set sales targets and forecast revenue, ensuring the team/stores meets or exceeds them.

· Event Management:

Coordinate end to end event management ensuring operational excellence and adherence to brand standards.

· Relationship building:

Network at events, conferences, and meetings to foster industry relationships.

· Operational Excellence:

Ensure smooth and efficient daily operations, from inventory and purchasing to customer service and cleanliness. Implement and maintain brand standards across all locations.

· Compliance and Standards:

Ensure compliance with all health, safety, and legal regulations. Conduct operational audits and implement action plans as needed.

· New Openings and Growth:

Support the rollout of new locations, ensuring they launch readiness on time and to the required brand standards.

· Reporting:

Prepare and present sales reports, forecasts, detailed P&L and performance metrics to senior management & franchisor.

Typical duties

· Research to find potential new customers and business opportunities.

· Overseeing daily operations, managing staff, and ensuring brand standards are met across multiple locations.

· Manage & Support Existing Stores Day to day trouble.

· Make "cold calls" and schedule meetings.

· Understand client needs and develop proposals and pricing.

· Negotiate contracts and close sales.

· Ensure customer satisfaction by working with support and training teams.

· Manage and grow existing accounts by identifying opportunities for up-selling and cross-selling.

· Conduct or coordinate training for baristas and junior staff.

· Stay up to date on industry trends and competitor activity.

Required skills and qualifications

· Experience: Proven track record in new business sales improvement and account management, preferably within the food and beverage or hospitality industries.

· Communication: Excellent verbal and written communication skills to effectively pitch products, negotiate contracts, and build rapport with customers.

· Commercial awareness: A strong understanding of market trends, the competitive landscape, and customer needs to identify growth opportunities.

· Passion for coffee: A genuine passion for coffee and a willingness to gain a deep understanding of the products, brewing methods, and equipment.

· Networking abilities: Strong interpersonal skills to build and develop relationships with customers and industry partners.

· Negotiation skills: The ability to secure partnerships on terms that benefit the business.

· Self-motivated: The drive to outperform targets and work autonomously while remaining focused and organized.

· IT skills: Proficiency with computer and Digital Marketing.

· Flexibility: The willingness to travel to meet clients, to provide training & support to existing store, attend industry events, and support store new launch launches across UK and overseas.

You will receive appropriate additional training where required to perform these functions

General

You are reminded that this job is, above all, about providing efficient, polite and cheerful service to our customers. It is therefore expected that you will demonstrate these qualities at all times during the course of your duties and act in an appropriate manner.

Job Types: Full-time, Permanent

Pay: Up to £39,000.00 per year

Work Location: Hybrid remote in Aylesbury HP18