Senior Lettings Associate

Title: Senior Lettings Associate x2

Contract Type: Fixed Term 12 months, Full Time, 35 hours

Salary: £40,000 per annum (London weighted salary) plus commission and Essential Car User (ECU) Allowance*

Grade: 7

Reporting Office: London, Stratford, E15

Working Location: West Ham Lane, E15

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 1st December :00

Interview Dates: To be held on a date to be confirmed

Please click here for the role profile Senior Lettings

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Lettings Team at L&Q:

Are you passionate about delivering excellent customer service and leading a high-performing team? We're looking for a Senior Lettings Associate to play a key role in letting homes and supporting our mission to provide high quality, affordable housing across London.

As a Senior Lettings Associate, you'll take direct responsibility for letting homes, ensuring properties are marketed, reserved, and let in line with organisational targets and procedures. You'll lead and develop a team of Lettings Associates, act as the escalation point for complex cases, and help us achieve our lettings and customer satisfaction KPIs.

You'll report to the Lettings Team Manager and work closely with colleagues in Marketing, Property Management, and Tenancy Progression, as well as external partners.

If this sounds like you, we would love for you to apply

Your impact in the role:

• Take direct responsibility for letting homes, maximising reservations and ensuring applicants meet eligibility criteria.
• Lead, support, and develop a team of Lettings Associates, including coaching, mentoring, and performance reviews.
• Oversee the delivery of excellent customer service and achievement of lettings KPIs.
• Manage complex or escalated cases, acting as the senior contact for challenging situations.
• Liaise with internal teams and external stakeholders to ensure smooth lettings processes.
• Ensure compliance with governance, statutory, and regulatory requirements.
• Monitor and report on team performance, identifying areas for improvement and implementing solutions.

What you'll bring:

• In-depth knowledge of tenancy legislation and the UK letting market.
• Proven experience in team leadership or supervision within a lettings or property environment.
• Exceptional communication and stakeholder management skills, with ability to build and maintain strong relationships and handle complex cases.
• Outstanding organisational skills, with proven success in achieving targets in a fast-paced, customer-focused commercial environment
• Proficiency in MS Office applications and relevant lettings/CRM systems.
• ARLA qualifications (desirable).

As the role will require you to undertake regular on-site viewings both in London and outside London it is essential that you hold a full driving licence and have access to a vehicle that is insured for Business Use.

If you require any reasonable adjustments at any stage during this process, including application stage, please email

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here to find out more about L&Q and why you should join us

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Senior Lettings Associate x 2

Location: London - Stratford

Posted: 20/11/2025

Closing date: 01/12/2025

Closing time: 23:00