Marketing and Patient Experience Co-ordinator

Part-time | 3 days per week | £28,000–£32,000 FTE (pro-rata)

Ormskirk & Liverpool (Aintree) | Permanent role

For over 30 years, Burscough Neuro Physiotherapy has supported patients and families across West Lancashire and Merseyside. We are a friendly, close-knit team of more than 20 specialist neuro physiotherapists, providing both clinic-based rehabilitation and community physiotherapy directly in patients' homes.

As our practice continues to grow—and with an exciting new neuro rehabilitation centre opening in Liverpool/Aintree in 2026—we are creating this new Marketing & Patient Experience Co-ordinator role to support the next stage of our journey.

This position is ideal for someone who enjoys working with people, values being part of a supportive and passionate team, and is motivated by the chance to help promote a service that makes a meaningful difference. You will play an important role in helping us reach more people within our community, contributing creative ideas, shaping our brand, and building local partnerships.

If you are creative, confident, and enthusiastic about joining a growing healthcare practice at an exciting time of development, we'd be delighted to hear from you.

About the Role

This is a varied, creative and people-focused position with two main aims:

• Helping us promote and grow our brand through engaging online and offline content.
• Supporting and enhancing the experience of the patients and families who use our service.

You will work closely alongside our senior team and practice managers. Although not a clinical role, it requires someone who feels comfortable speaking with patients and families, gathering feedback, and helping us share their stories in a sensitive and meaningful way.

The role will be split across our Ormskirk clinic and our new Liverpool/Aintree site once opened (early 2026), with some travel in the community to capture content when needed. This is not a remote role.

Key Responsibilities

Marketing & Content Creation

• Capture and create engaging content—photos, short videos, written stories—that reflects the work we do.
• Produce copy for social media posts, website updates, blogs and printed materials.
• Manage and schedule content across Facebook, Instagram and LinkedIn.
• Work closely with our web designer to keep our website fresh, accurate and reflective of our expanding services.
• Support brand consistency across all digital and printed materials.
• Assist with basic SEO improvements and website content management (desirable).

Patient Experience

• Speak with patients and families to gather feedback, testimonials and success stories.
• Make follow-up calls or send messages to encourage reviews and understand patient experience.
• Support patient-facing events such as workshops, clinics and open days.
• Provide occasional support to the admin team during busy periods (non-clinical).

Community Engagement

• Help promote our services to local groups, care homes, referrers and community partners.
• Assist in organising and documenting events across both sites.
• Attend occasional community visits with our physiotherapy team to capture content or interviews.

Who We're Looking For

We're looking for someone who brings genuine warmth and confidence, enjoys connecting with people, and feels excited by the chance to play a meaningful part in a growing organisation. You'll thrive in this role if you are:

Essential Skills & Experience

• Creative, organised and self-motivated.
• Comfortable speaking with patients, families and staff in a warm and professional manner.
• Skilled in writing and copywriting.
• Confident using a camera or smartphone to capture photos and video.
• Capable of basic video editing and content creation.
• Experienced in managing social media channels for a brand or business.
• Able to work independently and take initiative.
• Able to travel between sites and community locations (car required).
• Minimum 2-3 years experience in a marketing, communications or content-focused role.
• Experience using graphic design tools such as Canva or similar.

Desirable

• Experience working within healthcare or similar people-centred environments.
• Basic knowledge of SEO
• Familiarity with WordPress

Portfolio Requirement (Important)

To help us understand your style and experience, please include any examples of your marketing work with your application

This could include links and reference to:

• Social media posts
• Short-form videos
• Photography
• Written content
• Website copy

Unfortunately, applications submitted without examples will not be shortlisted.

Why Join Us?

• Join a close-knit, family-feel team where people genuinely support one another and share the same positive, forward-thinking outlook.
• Enjoy a flexible 3-day working pattern that supports work–life balance while still offering variety and responsibility.
• Do purposeful, meaningful work—helping to share the stories of individuals living with life-changing injuries and neurological conditions, and promoting a service that truly makes a difference.
• Grow with us as we expand into our new specialist rehabilitation centre in Liverpool/Aintree and continue to develop new services.
• Work in a supportive environment where your ideas are valued, your creativity is encouraged, and you'll be part of shaping how our brand evolves.
• Join an organisation with over 30 years of trust and reputation, giving you a secure base from which to build your role and career.

How to Apply

Please submit your CV, short covering letter and any examples of previous work, outlining:

• Why this role appeals to you.
• Examples of marketing or content work you have produced.
• What you feel you could bring to our team.

Job Types: Part-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Expected hours: 25.5 per week

Benefits:

• Company pension

Work Location: In person