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Senior Operations Manager
2 weeks ago
We are seeking an accomplished and forward-thinking Senior Operations Manager to oversee our operational delivery across Birmingham and the wider West Midlands region. This role demands a strong leader with the ability to manage multiple operational streams, develop high-performing teams, and maintain exceptional client relationships across a diverse portfolio.
Covering key areas such as Birmingham City Centre, Solihull, Wolverhampton, Dudley, Walsall, Sutton Coldfield, West Bromwich, and surrounding West Midlands districts, you will play a critical part in shaping service standards, driving performance, and ensuring operational excellence across the region.
This position is ideal for an experienced operations professional who thrives in client-facing environments, excels at strategic planning, and is confident managing multisite teams in a fast-moving, service-led industry.
Key ResponsibilitiesOperational Leadership & Regional Oversight
- Lead daily operations across the Birmingham and West Midlands region, ensuring consistent delivery of high-quality services.
- Oversee multiple sites simultaneously, conducting regular site visits across areas including Solihull, Wolverhampton, Dudley, Walsall, and surrounding locations.
- Analyse operational performance at regional and site levels, identifying inefficiencies and implementing improvement plans.
- Ensure full compliance with company policies, industry standards, and regulatory requirements.
Client Relationship Management
- Act as the senior point of contact for key clients, ensuring service delivery meets contractual expectations and organisational standards.
- Attend regular client meetings to provide updates, discuss performance, and identify opportunities to enhance service provision.
- Develop long-term partnerships by delivering reliable communication, professional problem-solving, and proactive service insights.
- Lead on contract renewals, service expansions, and proposals where required.
Team Leadership & People Development
- Manage, coach, and develop Operations Managers, Supervisors, and wider frontline teams across the region.
- Conduct regular 1:1s, performance evaluations, and professional development sessions.
- Lead recruitment, onboarding, and workforce planning to maintain adequate staffing across all Birmingham and West Midlands sites.
- Promote a positive, collaborative culture where teamwork, accountability, and service excellence are prioritised.
Strategic & Financial Management
- Work closely with senior leadership to align regional operations with wider organisational goals.
- Prepare operational reports, forecasts, and performance summaries for internal and external stakeholders.
- Monitor budgets, track spending, and oversee cost control across sites while maintaining operational efficiency.
- Identify opportunities to streamline processes, reduce costs, and improve productivity.
Problem Solving & Continuous Improvement
- Resolve complex operational issues with professionalism, accuracy, and urgency.
- Lead continuous improvement initiatives aimed at enhancing service delivery and operational standards.
- Analyse performance metrics, client feedback, and site audits to drive ongoing efficiency improvements.
What Makes You a Strong Fit
You will excel in this role if you:
- Have proven leadership experience in operations management across multiple sites.
- Are confident managing clients, stakeholders, and service contracts in a professional capacity.
- Possess excellent communication skills and the ability to build strong, long-standing relationships.
- Are highly organised, analytical, and able to balance strategic decision-making with hands-on leadership.
- Understand the Birmingham and West Midlands region, including client demographics, workforce patterns, and travel considerations.
- Have experience in service delivery, logistics, facilities, retail operations, customer-facing services, or a related field.
- Hold a full UK driving licence and are comfortable travelling regularly between sites.
- Bring strong IT literacy, including Excel reporting, workflow systems, and CRM tools.
What We Offer
- Company vehicle or travel allowance
- Performance-based bonus opportunities
- Private medical cover after 2 years
- Pension scheme
- 25+ days annual leave plus bank holidays
- Ongoing leadership development and professional training
- Structured progression opportunities within regional and national operations
- Supportive senior management team and collaborative working culture
Equal Opportunity Statement
We are an equal opportunity employer and encourage applicants from all backgrounds. We provide reasonable accommodations throughout the recruitment process and are committed to fostering a diverse, inclusive, and welcoming workplace.
Job Types: Full-time, Permanent
Pay: £49,000.00-£54,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company car
- Company events
- Company pension
- Flexitime
- On-site parking
- Work from home
Work Location: In person
