Sales Support Coordinator

2 weeks ago

Port Glasgow PA BL, United Kingdom Safer Scotland Full time £24,000 - £34,000 per year

Details

Safer Group are a dynamic, well established and rapidly growing technology focused security business, with strong capabilities in the development and deployment of security systems for temporary and remote sites. We work with some of the biggest names in construction, rail and civil engineering to secure their flagship projects from start to finish.

The Role

We're seeking a proactive and experienced Sales Support Coordinator to join our Commercial team. You'll underpin our Account Desk operations, working closely with the Account Manager and Commercial Manager to deliver outstanding customer experience, seamless sales administration and efficient support to our business development team.

Key Responsibilities include but are not limited to:

  • Manage inbound sales enquiries and allocate leads via CRM, ensuring data accuracy and timely follow-up.
  • Prepare and issue quotes, proposals and order confirmations within agreed service levels.
  • Maintain hire management system records.
  • Liaise between sales (BDMs), account management, operations and finance to ensure smooth fulfilment of customer orders.
  • Track outstanding quotes and collaborate to maximise conversion rates.
  • Produce weekly reports on hire and client activity, monitor KPIs (quote turnaround, data integrity, customer satisfaction) and assist identifying improvements.
  • Support process improvement initiatives, recommend CRM enhancements or automation opportunities.

Key Skills and Experience

  • Minimum 3 years' experience in sales coordination, account support or service desk role within a technical, B2B or service-led environment.
  • Skilled with CRM platforms (experience of Pipedrive or equivalent desirable) and comfortable in Microsoft Office (Excel/Word/Outlook).
  • Highly organised, strong attention to detail, able to prioritise multiple tasks under tight deadlines.
  • Excellent communicator (written & verbal) with a customer-centric mindset.
  • Positive, proactive and collaborative team-player who thrives in a fast-paced environment.

Why Join Us?

  • Competitive salary with clear scope for development.
  • Work in a supportive, innovative environment where you'll make a real difference to customer service and business growth.
  • Benefit from employee-focused perks including private healthcare and wellbeing support.
  • Join a team committed to making the world a safer place to live, work and invest.

Job Types: Full-time, Permanent

Pay: £30,000.00-£34,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Private medical insurance
  • Sick pay

Work Location: In person

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