Reservations - Christmas Support

5 days ago

London SE TE, United Kingdom Incipio Group HQ - Reservations Full time £20,000 - £25,000 per year

Incipio curates beautiful spaces with vibrant atmospheres for great times.

Vibrancy: the state of being full of energy and life

As a Reservations Christmas Support you will be responsible for responding to reservation enquiries via telephone and email, communicating with the venue team regarding bookings, cancellations and pre orders, supporting with all administritive tasks and providing exceptional service to all guests you come into contact with.

This is a Fixed Term Contract, you will be supporting the Reservations Team for three days a week for a 5 week period.

What you'll be doing:

  • Responsible for responding to reservation enquiries via telephone and email

  • Ensure all group telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs

  • Manage booking cancellations and reconfirmations

  • Working and co-operating with the Sales & Reservation Team to enhance the guest experience at all times.

  • Follow the correct procedure for confirming bookings, including deposits, card details, pre orders of menus and drinks and issuing terms and conditions.

  • Provides accurate information regarding venue product offering (menus, packages, terms and conditions) so as best to inform the guest and guide them to a suitable package, upselling as required.

  • Understands that the guest experience begins at enquiry and ensures all guests are dealt with in line with service standards of Incipio Group's policies and procedures.

  • Have key knowledge of the products available, events being advertised and how to accommodate dietary requirements.

What'll make you a great fit:

  • Previous experience working with restaurant booking platforms such as Collins
  • Outstanding attention to detail
  • Excellent leadership skills, and the ability to motivate others
  • Strong administritive skills
  • Strong financial awareness and commercial acumen
  • Strong communication skills
  • Great enthusiasm with a can-do attitude

INDHEADOFFICE

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