Reservations Agent

Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic, luxury hospitality environment? If so, Firmdale Hotels invites you to join our award-winning team as a Reservations Agent at the exquisite Haymarket Hotel in the heart of London.

Firmdale Hotels is renowned for its unique boutique properties, each boasting distinctive design, sophisticated style, and unparalleled service. We pride ourselves on our commitment to excellence and creating memorable experiences for our guests. Our portfolio includes some of the most iconic hotels in London and New York, known for their exceptional hospitality and attention to detail.

As a Reservations Agent, you will be a crucial part of our front office team, ensuring every guest receives a warm welcome and outstanding service.

**Responsibilities**:

- Providing detailed information about our rooms, amenities, and special packages to prospective guests.
- Recommending suitable rates and packages based on guests' needs and preferences.
- Managing and updating reservations in our system with accuracy and attention to detail.
- Collaborating with other departments to ensure seamless guest experiences from booking to check-out.

**What you Need**:

- Confident and engaging, with the ability to connect with guests and colleagues effortlessly.
- A genuine passion for providing exceptional service and creating unforgettable guest experiences.
- Meticulous and organised, ensuring all reservations and related tasks are handled with precision.
- Enthusiastic and collaborative, with a keen willingness to support and work as part of a dynamic team.
- Impeccable personal presentation and a welcoming demeanour that reflects the Firmdale brand.

**What We Offer**:

- Competitive hourly rate of £13.00 - £14.00
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more

**Why join Firmdale Hotels?**

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year - Helle Jensen - Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
- In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage._

INDFOH