Customer Relationship Manager

We are seeking a customer-focused Project Manager to join our team at Alitex. This role is all about building and maintaining strong, long-term customer relationships while ensuring projects run smoothly from start to finish. You will be the trusted guide for our clients, supporting them at every step of their journey and ensuring they feel valued, informed, and delighted with their experience.

Alongside customer care, you will also oversee the planning, coordination, and delivery of glasshouse projects in the UK and overseas. From managing timelines and technical surveys to collaborating with internal teams and external partners, you'll ensure every detail is handled with precision. This balance of relationship management and technical organisation is at the heart of the role.

Key Responsibilities

You will receive in-house, on the job training for the following key responsibilities:

• Be the main point of contact for customers, maintaining regular communication and providing reassurance throughout their Alitex journey.
• Capture and record key customer information and project updates using the in-house CRM system.
• Coordinate multiple projects simultaneously, managing each stage from sale through design, production, and installation.
• Work closely with internal teams to ensure a seamless customer experience and the highest standards of delivery.
• Anticipate and resolve customer or contractor queries promptly, maintaining confidence and trust.
• Conduct technical site surveys (UK and overseas) to verify dimensions, check tolerances, and assess safety.
• Produce clear, detailed reports from technical surveys to share with both customers and internal stakeholders.
• Maintain well-structured project plans and timelines, ensuring milestones are met.
• Identify potential risks, always prioritising safety and customer satisfaction.

Key Skills and Qualifications

• A strong ability to build rapport and deliver excellent customer service.
• Proven experience managing multiple projects and balancing competing priorities.
• Outstanding communication skills, with the ability to explain technical details in a clear and customer-friendly way.
• Highly organised, detail-oriented, and confident using CRM systems and admin processes.
• A collaborative team player who works effectively with both colleagues and external partners.
• A problem-solver who remains calm under pressure and committed to creating positive outcomes for customers.

If you are passionate about building meaningful customer relationships and have project management skills, we would love to hear from you. Join us in delivering outstanding service and quality to customers around the world.

Working for Alitex

Alitex Ltd, established in 1952, is a thriving family business specialising in designing and manufacturing world-class aluminium glasshouses. You will join a team of four other Project Managers who are passionate about delivering the best customer experience.

At Alitex we are passionate about all that grows – this means that whilst we take great pride in our product and service, we are also absolutely committed to providing a great working environment and taking each member of the team on a development journey. Our values are simple, but essential. We take pride in all we do, personal development is a must, we want everyone to feel part of the Alitex family and we encourage individual thinking.

Find out more about Alitex by watching 'Our Purpose' video -

Other items of note

• Alitex is based in a rural location near Petersfield in Hampshire, with limited access to public transport.
• Applicants must have the right to live and work in the UK and have a full driving license.
• You will have monthly development meetings with the Team Supervisor to discuss & plan your personal development.

Job Types: Full-time, Permanent

Pay: £34,000.00-£36,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Gym membership
• On-site parking

Work Location: In person