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Customer Relationship Manager

2 weeks ago

Reading RG PT, United Kingdom OpenText Full time £60,000 - £80,000 per year

OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Customer Relationship Manager in the Business Network Cloud division, you will be critical in driving long-term customer success and revenue growth for OpenText. By managing strategic customer relationships and complex contract negotiations, you will directly contribute to the health and retention of OpenText's most valuable clients. Your ability to align customer objectives with OpenText's solutions will strengthen customer trust and drive mutual growth.

WHAT THE ROLE OFFERS

  • This is a quota-carrying role
  • Manage complex sales and renewal cycles, negotiating multi-year enterprise cloud agreements.
  • Lead key governance activities to create long-term value, engaging with senior client stakeholders up to the C-suite.
  • Champion customer satisfaction, resolve disputes, and foster strong client relationships.
  • Drive renewals and expand existing services to increase customer retention and revenue.
  • Collaborate with Field Sales, Pre-sales, Professional Services, and Customer Support teams to deliver a seamless customer experience.
  • Develop and execute strategic plans to mitigate risk and maximize customer value.

WHAT YOU NEED TO SUCCEED

  • Proven experience managing customer relationships and driving growth within an existing portfolio.
  • Success in complex sales environments and revenue generation from existing customer bases.
  • Strong negotiation skills, with experience in managing contracts and renewals.
  • Ability to engage and build trust with senior stakeholders, including C-level executives.
  • Familiarity with EDI B2B technologies and the broader marketplace.
  • Experience with CRM platforms such as Salesforce and sales methodologies like MEDDPICC (preferred).
  • Excellent communication, analytical, and time management skills.

ONE LAST THINGJoin us in shaping the future of digital commerce and supply chain transformation. As a Customer Relationship Manager, you'll be key in driving customer success and revenue growth, helping OpenText maintain its position as a global leader in business network solutions.