Customer Relationship Advisor

Reading/Hybrid

What it's like to work at Ochresoft:

Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

• Competitive salary
• 25 days' holiday, with optional 5 days unpaid leave per year
• Free parking
• Annual lifestyle allowance of £300 to put towards an activity of your choice
• Cycle to Work scheme and Gym Flex scheme
• Internal coaching/mentoring system throughout your time here
• Focus on training and career progression
• Family friendly policies
• While this role is based in our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed.

The Opportunity

This role is within our Customer Relationship Team who provide an award-winning standard of customer relationship management, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Relationship Advisers provide proactive account management, as well as representing their customers' needs in future design discussions.

You will be responsible for building relationships with key contacts across each of your accounts, by phone, email and in person, understanding the needs of their business and identifying opportunities where our products and services can help them achieve those. You will analyse performance and behaviours to identify at risk customers and take steps to mitigate. You will have the chance to work with colleagues across other Landmark brands, ensuring a joined up and holistic approach driving a One Landmark experience.

We are the experts the experts rely on, and we'll make you one too with full training on our systems, coaching and support from your manager, and colleagues who are always on hand to help you succeed.

If you want to be part of a team providing customer satisfaction in excess of 98%, then please apply, we'd love to hear from you.

About You

You will have a proven track record of customer relationship building in either a customer service or success role. You will have first-rate communication skills and a passion for quality customer service and customer satisfaction. Ability to demonstrate confidence engaging at a Leadership level. You will also have:

• Good standard of education, preferably up to A Level or equivalent
• Previous relationship management experience in a B2B environment.
• Ability to network and build excellent rapport
• Strong PC skills including knowledge of MS Office
• Knowledge of Zendesk and Salesforce would be an advantage.
• An interest in technology. Able to accurately answer queries about complex issues in a way the customer can understand
• Good scheduling skills, with the ability to organise, prioritise, plan and follow-through on multiple concurrent tasks
• A demonstrable approach to positive collaboration and team work
• Ability to stay calm and professional when dealing with challenging customers.

About Us

Ochresoft is part of the Landmark Information Group. Landmark holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector.  With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets.  This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.