Customer Service Advisor

1 week ago

Reading, Reading, United Kingdom Landmark Information Group - Internal Full time £22,000 - £28,000 per year

Reading/Hybrid 

The Opportunity

This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Service Advisors help them to get the best from our products and services.

You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat themselves and that we have everything we need to help them resolve their query.

We are the experts the experts rely on, and we'll make you one too with full training on our systems, coaching and support from your manager, and colleagues who are always on hand to help you succeed.

About You

You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction.  You will also have/be:

  • Good standard of education, preferably up to A Level or equivalent
  • Previous frontline customer service experience from a fast-paced environment.
  • Keyboard proficiency and strong PC skills including knowledge of basic Windows tools (especially MS Office) and Internet technologies – specifically email clients, web browsers and web-based search engines
  • Knowledge of Zendesk and Salesforce would be an advantage.
  • Strong technical translation skills. Able to accurately answer queries about complex issues in a way the customer can understand
  • Good scheduling skills, with the ability to organise, prioritise, plan and follow-through on multiple concurrent tasks
  • Ability to stay calm and professional when dealing with challenging customers.

  • Customer Service Advisor

    2 weeks ago

    Reading, Reading, United Kingdom Universal Business Team Full time £27,000 - £30,000 per year

    Customer Service Advisor Location: Reading, RG2 0NHEmployment Type: Full-time, Office-basedWorking Hours: Monday – Friday, 8:00 AM – 4:30 PMSalary: £27,000 - £30,000 per annum + bonusesBenefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business.About the CompanyA...

  • Customer Service Advisor

    5 days ago

    Reading, Reading, United Kingdom Ochresoft Full time £18,000 - £25,000 per year

    Customer Service AdvisorReading/HybridWhat it's like to work at Ochresoft:Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in...

  • Customer Service Advisor

    1 week ago

    Reading, Reading, United Kingdom Landmark Information Group Full time £20,000 - £30,000 per year

    Reading/HybridWhat it's like to work at Ochresoft:Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and...

  • Query Management Customer Service Advisor

    5 days ago

    Reading, Reading, United Kingdom SSE PLC Full time £29,504 - £34,757 per year

    Base Location: ReadingSalary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.Working Pattern: 12 Month SecondmentAre you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution...

  • People Services Advisor

    2 weeks ago

    Reading, Reading, United Kingdom Primark Full time £25,000 - £40,000 per year

    People Services Advisor Core HR/Talent Because we strive to put people first.Culture, our way. People & Culture at Primark:What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never...

  • Customer Services Assistant

    1 week ago

    Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time £28,142 - £32,161 per year

    Fixed Term (12 months approx. to cover maternity leave)BenefitsSalary:£28,142 - £32,061 per annum, Grade 3Hours:Full time 37 hours a weekLocation - Service Headquarters, Calcot, ReadingExcellent annual leave allowance of 25 days, flexible working, onsite gym, parking facilities and a Local Government Pension Scheme are availableOther Information About Our...

  • Customer Contact Advisor

    2 weeks ago

    Reading, Reading, United Kingdom Porsche Retail Group Ltd Full time £25,000 - £40,000 per year

    Role:As a Customer Contact Advisor, you will be the first point of contact for all Porsche Retail Group (PRG) customers scheduling their Porsche for service, maintenance or repair, so you must have experience in:Extensive telephone liaisonArranging bookings / making appointmentsCustomer service, ideally in an automotive or contact centre...

  • Customer Fulfilment Centre Advisor

    1 week ago

    Reading, Reading, United Kingdom Reading Borough Council Full time £20,000 - £35,000 per year

    Job descriptionThe Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success....

  • Service and Safety Advisor

    1 week ago

    Reading, Reading, United Kingdom Homes For Students Full time £25,000 - £40,000 per year

    Homes for Students is the UK's leading provider of student accommodation. We currently have a vacancy for a Service and Safety Advisor at our Crown House reading & Kendrick Hall properties in Reading working 38.5 hours per week on a 4 days on 4 days off rolling rota.Reporting to the Manager and working alongside the team to deliver the continuous safety of...

  • Customer Fulfillment Centre Advisor

    3 days ago

    Reading, Reading, United Kingdom Reading Borough Council Full time

    Job description12 months contractThe Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.We seek the best talent from the widest pool of people as diversity and inclusion is the key to...