Service and Safety Advisor

1 week ago

Reading, Reading, United Kingdom Homes For Students Full time £25,000 - £40,000 per year
Homes for Students is the UK's leading provider of student accommodation. We currently have a vacancy for a Service and Safety Advisor at our Crown House reading & Kendrick Hall properties in Reading working 38.5 hours per week on a 4 days on 4 days off rolling rota.

Reporting to the Manager and working alongside the team to deliver the continuous safety of students, employees, visitors, and contractors both in and around our properties. To work towards achieving KPI`s and targets, maintaining an understanding of how individual activity contributes to the overall performance of the company.

Main Duties
  • Conduct regular internal and external building patrols to identify, rectify and report safety hazards, risks or safety related issues.
  • Maintaining thorough incident logs, reporting any trends and repeat behaviours as necessary, maintaining data protection standards.
  • Provide a welcoming, flexible and bespoke service experience for our customers, following the Homes for Students internal Service Style ethos.
  • Provide a decisive and effective response to customer complaints, assisting in, and resolving customer disputes and escalating where necessary inclusive of noise and controlled substance issues.
  • Ensuring that the properties are presented to the required standard and undertaking adhoc and emergency/incident response cleaning as required.
  • Responsible for 'First Response' to incidents and emergencies including handling any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all Homes for Students procedures are followed including escalation of issues, as per city process.
  • Providing reception support, customer service and safety support (including key management and handling lock outs) outside of normal daytime opening hours, supporting daytime hours when required
  • Conducting flat meetings and managing flat disputes as required with appropriate support and guidance, escalating issues to the relevant personnel as required.
Compliance
  • Carry out appropriate pre planned safety checks within the properties and recording outputs such as fire blankets, window restriction, as required to maintain the required compliance levels.
  • Ensuring correct work wear is worn at all times, including identity card, name badge and PPE (Personal Protective Equipment) is worn when appropriate or advised by a manager.
  • Working within the required Risk Assessments and following procedures outlined in training received at all times, reviewing all tasks for hazards before starting and ensuring that risks are eliminated before work begins.
  • Maintain a working knowledge of Homed for Students process and policies retained within the internal communications channels, including lone working.
KEY REQUIREMENTS:

Essential
  • Ability to work flexible hours including nights, weekends and days as required and to take part in a Rota.
  • Previous experience in a customer facing role.
  • Ability to communicate effectively, both orally and in writing
  • Demonstrate an objective, professional and calm approach when handling difficult situations.
  • Ability to build relationships internally and with third party suppliers.
  • Computer literate with the ability to use Microsoft Office
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
  • Highly skilled in understanding, empathising, and delivering against customer needs.
  • Demonstrates a positive and collaborative attitude, with the ability to adapt swiftly.
  • Selfmotivated and possessing the ability to work on own initiative.
  • Able and willing to undertake basic maintenance and facilities tasks (training will be provided)
Desirable
  • Previous experience in a securitybased role
  • Previous experience of working in the accommodation, hospitality or retail sectors
  • Previous experience in complaint handling
What's on offer:
  • Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues)
  • Access to a range of exclusive retail discounts to make your money go further.
  • Take your special day off Enjoy your birthday with a well-deserved break from work.
  • Stay active and eco-friendly with our cycle-to-work scheme.
  • Make a difference in the community with 2 charity days per annum.
Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.

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