Head of Technical Operations

Role Overview
Location:
Stevenage, SG1 2FX
Salary: Competitive - DOE + Car allowance
Working Hours: , Monday - Friday
Contract Type: FTC/Interim
Benefits: 25 Days + BH, Flex Benefits (EMCOR Discount Scheme), Car allowance, Private Healthcare plus many more.
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Overview
We are seeking an exceptional
Head of Technical Operations
to lead the technical, engineering, and operational service delivery across a large, complex pharmaceutical facilities contract on a temporary/interim basis. This senior leadership role oversees the full technical performance, operational standards, governance, and continuous improvement across a multi-site portfolio with approximately 170 indirect reports.

The role requires a proven technical leader with strong mechanical/electrical expertise, commercial acumen, and the ability to build high-impact client relationships within a science-driven, compliance-heavy environment.

What You'll Do
Operational Leadership & Delivery

• Lead the end-to-end delivery of all technical and engineering services across a large-scale, complex portfolio.
• Ensure full compliance with statutory, regulatory, and industry standards within a highly controlled environment.
• Drive asset resilience, maintenance excellence, and engineering best practice across all sites.
• Oversee service performance, ensuring KPIs, SLAs, and contractual commitments are consistently met or exceeded.
• Lead, develop and coach a broad team of managers, supervisors, and technical specialists (c.170 indirect reports).

Technical Governance & Innovation

• Provide authoritative technical leadership in mechanical, electrical, and building services disciplines.
• Champion engineering innovation, energy optimisation, and forward-looking asset strategies.
• Maintain robust technical authorisation, risk management, and assurance frameworks.
• Lead root-cause analysis and corrective actions for technical issues or service failures.

Stakeholder & Client Relationship Management

• Act as the senior technical point of contact for the client, building trusted, credible relationships at all levels.
• Communicate effectively with senior stakeholders, providing insight, reporting, and recommendations.
• Work collaboratively with the account leadership team to support strategic growth and operational excellence.

Who You'll Be
A Technical Expert

• Qualified in mechanical or electrical engineering (HNC/HND/Degree or equivalent).
• Strong understanding of building services, compliance frameworks, engineering risk, and FM delivery models.

A Strategic Leader

• Experienced in leading large, diverse engineering and technical teams.
• Able to inspire, influence and mentor managers across multi-site operations.

Client-Focused & Collaborative

• Skilled in building senior-level client relationships and representing technical excellence with confidence.
• Able to engage with clarity, credibility, and professionalism in a high-profile account environment.

Operationally Driven

• Calm under pressure with a solutions-focused, proactive mindset.
• Highly organised, with exceptional planning, prioritisation, and decision-making skills.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.
About The Role
Not Specified