Systems & IT Support

2 weeks ago

Dartford DA QB, United Kingdom Albion Fine Foods Full time £45,000 - £55,000 per year

Are you a tech-savvy problem solver who thrives in a fast-paced environment? Join us in this brand-new role where you'll play a vital role in keeping our operations running smoothly and our systems evolving. This hybrid role blends hands-on IT support in our dynamic warehouse with systems administration across our core platforms - including our Warehouse Management System and ERP. You'll be the go-to person for troubleshooting, user set-up, and supporting exciting development projects that drive continuous improvement.

What You'll Be Doing

IT Support (Hardware)

  • Set up and maintain handheld scanners, label printers, and transport hardware.Troubleshoot hardware/software issues to minimise downtime.Liaise with external providers for escalated support.

Systems Support

  • Manage user set-up and permissions.Provide first-line support for system issues.Lead weekly update calls with our WMS support partner.Be the first point of contact for WMS queries across the business. Support SAP Business One processes and integrations.

Projects & Development

  • Assist with testing, updates, and rollouts of WMS and ERP enhancements.Contribute to project calls and delivery planning.Learn and support WMS configuration.Champion continuous improvement by suggesting smarter ways of working.

A Day in the Life

You'll start your day onsite in Dartford, where your mornings may be spent troubleshooting a handheld scanner on the warehouse floor, then back at your desk to set up new WMS users or joining the weekly call with our support partner. After lunch, you could be testing a new WMS feature, liaising with staff on an open ticket, or digging into SQL to help resolve an issue. No two days are the same, and there's plenty of opportunity to learn the deeper setup of our WMS and ERP systems.

What We're Looking For

  • Hands-on IT troubleshooting experience (hardware and software).
  • Great communication skills - able to support both warehouse teams and technical stakeholders.
  • A proactive, can-do attitude with strong problem-solving abilities.
  • Comfort working under pressure with excellent attention to detail.
  • Experience with handheld devices, printers, and external IT providers (desirable)
  • SQL knowledge for queries and troubleshooting (desirable)

Work-life balance is important to us and we want you to spend time with family, friends and doing things you just work. This is why we give you 30 days annual leave plus an additional 22 days off across the year, and still earn a full-time salary. Additionally, you will also have access to:

  • A subsidised staff restaurant serving breakfast, lunch and dinner all at a reduced cost
  • Our discounted staff purchase scheme on over 4,000 products
  • Enhanced family friendly policies
  • Cycle to Work and EV Salary Sacrifice Scheme
  • Internal Mental Health First Aiders
  • Employee Assistance Programme (EAP) including external mental health support and retail discounts

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. If you require any adjustments during the recruitment process, please let us know.

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