IT Support Engineer

1 week ago


Dartford, United Kingdom Pearson Whiffin IT Full time

My client is seeking a UK/EU IT Support Engineer which sits within the UK IT Department and reports to the UK/EU Regional IT Infrastructure Manager. The position is responsible for assisting the UK/EU Regional IT Infrastructure Manager manage IT tickets,their IT network, servers, PC's, security, and backups in the EU/UK.
- Deploy, monitor, maintain, develop, upgrade, and support IT infrastructure and networks
- Hands-on management of ICT systems, including deployment, monitoring, maintenance, development, upgrades, patches, and support.
- Prioritize and resolve IT tickets in a timely manner
- Configure / decommission hardware such as PC's, laptop's, servers, printers, door security systems, etc. as required.
- Create and disable users in Microsoft 365 and Active Directory
- Assist with server management, patching, backups, certificate management, storage management.
- Create / decommission basic SharePoint sites
- Improve and monitor IT security
- Configure and troubleshoot telecommunications, phones, ISP connection, mobile devices (MDM), etc.
- Assist with the implementation of all IT policies and procedures
- Ensure existing standards are adhered to and suggest improvements to operating procedures and best practices
- Periodically undertake IT project work
- Regularly communicate and report activity to UK/EU Regional IT Infrastructure Manager
- Keep up to date with the latest technologies and identify opportunities for these to add value to Pentagon's business.
- Ad hoc duties as required by the Business or the Global IT Director



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