Information System Support

2 days ago

Dartford, United Kingdom Oxleas NHS Foundation Trust Full time

**1 Full Time Post**: 37.50 hours per week

**1 Part Time Post**: 35.00 hours per week
- The post-holder is responsible for providing support to all Trust and other supported users and will therefore be required to have in depth knowledge of all clinical IT systems
- The post holder is responsible for providing first time fix solutions to trust wide clinical IT systems recorded via the IT Service Desk eg RiO, G2, Docman, etc
- The post holder is responsible for liaising with other Services, Teams and Departments to ensure issues are resolved
- The post holder will primarily be based at Bracken House, providing remote and telephone based support to users.

The ICT Department are seeking to fill a vacancy for friendly and enthusiastic administrator with good customer service skills. This role will involve providing routine user support of the Trust’s clinical IT systems, providing first time fix solutions to systems related incidents recorded via the IT Service Desk and be responsible for ensuring all users are registered and issued with a Smartcard with the appropriate role.

**The post holder must have**:

- excellent verbal and written communication skills
- a high level of computer literacy on software packages such as Excel, Word and information systems
- administration experience
- meticulous attention to detail

You will need to be able to liaise with all grades of staff throughout the Trust and must be able to work as part of a team and on your own initiative.

The successful applicant will need to be able to start as soon as possible.

Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children’s centres, schools and people’s homes. We have over 125 sites in a variety of locations across the London Boroughs of Bexley, Bromley Greenwich and into Kent and manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital in Woolwich as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are one of the largest providers of prison health services providing healthcare to prisoners across Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

- We’re Kind
- We’re Fair
- We Listen
- We Care
- Tasks will include:

- setting up and amending new user accounts, teams and clinics and security as requested
- providing end user support by understanding and interpreting the complex issues presented by users to best assess an appropriate response
- Checking proof of ID documentation for individual members of staff
- Taking photographs of members of staff
- Enter data into clinical IT systems and the Card Management System with extreme accuracy and to deadlines
- Print Smart Cards to an acceptable standard

Please see attached Job Description

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