Head Housekeeper

Job Description – Head Housekeeper

Company: Crafted

Reporting to: Front of House Manager and COO – Acting GM

Location: Powdermills Hotel, Battle

Type: Full-Time

We're not hiring people to fill a seat or add to our headcount. We're hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it's a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.

Together, we'll shape each other's entire trajectory. That deserves thoughtfulness, empathy and respect. It's why this job description is deliberately detailed. We want you to know exactly what you're stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you'll have.

Us

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.

More specifics will follow as planning and pieces fall into place. So, for now, here's the sentiment behind Crafted…

It's easy to get overwhelmed by life. To switch to autopilot and go through the motions. We're busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.

In short, Dr Evil's stolen our mojo.

We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinations that people come back to again and again because it's where they feel good about life. Somewhere to work on life, come together, and connect locally.

You

Crafted's culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

We're seeking an exceptional Head Housekeeper to join our team at Crafted. Reporting to the Front of House Manager, you will be responsible for overseeing the housekeeping team and ensuring the hotel's cleanliness, organisation, and hygiene standards are always at the highest level. This includes all rooms, suites, lounges, the pub, the restaurant, and all public areas. You will ensure that our guests receive exceptional service by maintaining impeccable standards of cleanliness and comfort throughout all areas of the hotel.

That said, as Head Housekeeper, your primary responsibilities will be to:

• Overseeing the housekeeping department across the entire site, ensuring all rooms, suites, lounges, the pub, restaurant, and public spaces are cleaned and maintained to the highest standard.

• Leading, motivating, and managing the housekeeping team, ensuring tasks are completed efficiently and with attention to detail.

• Ensuring timely room turnover and cleanliness, managing laundry schedules, and maintaining high standards of room preparation.

• Developing and implementing cleaning and maintenance schedules to keep the hotel at its best.

• Ensuring that all guest-facing areas, including bathrooms, corridors, and public spaces, are kept spotless and inviting.

• Developing and maintaining inventory systems for cleaning supplies, linen, and guest amenities, ensuring these are always restocked.

• Collaborating with other departments, including reception and food & beverage, to coordinate tasks and ensure guest satisfaction.

• Conducting regular checks of guest rooms, public areas, and back-of-house facilities to maintain Crafted's high standards.

• Providing training and development opportunities for housekeeping staff, ensuring they are up to date on company policies and best practices.

• Ensuring health and safety standards are met and maintained in all housekeeping activities.

• Reporting to the Front of House Manager regarding housekeeping operations, including any issues, staffing needs, and supply levels.

• Managing housekeeping budgets, minimising costs where possible without compromising quality.

• Addressing guest feedback related to cleanliness and resolving any issues promptly and professionally.

We're looking for someone with:

• Extensive experience of housekeeping in hotels.

• Strong leadership and team management skills, with a passion for coaching and motivating others.

• A keen eye for detail and a commitment to maintaining a high standard of cleanliness and presentation.

• Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.

• Strong communication skills and the ability to collaborate with other departments to ensure smooth operations.

• Experience in managing budgets and controlling costs within a housekeeping department.

• Knowledge of health and safety regulations related to housekeeping and guest areas.

Together

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.

To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one's too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Three values we'll expect you to live by:

• Enjoy it: it's still work, but if you're having fun then so are our guests. It's ok if you're humming behind the bar or moving with the music.

• Own it: whoever you are, and whatever your role, someone's enjoyment is in your hands. Always keep an eye out.

• Improve it: ask for feedback (and don't be scared of what follows), and be curious. We'll give you plenty of chances to learn and develop.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.

Contact Details :

INDFOH