Reception Administrator
5 days ago
Reception Administrator (Tours & Exhibitions)
Location: City Hall, Donegall Square, Belfast BT1
Hours: 18.5 per week
PAY: £13.47 per hour
Prime Recruitment Services is recruiting a Reception Administrator (Tours & Exhibitions) on behalf of Belfast City Council.
This is a public-facing role providing high-quality reception, visitor support, and administrative services within the City Hall Exhibition & Tours area.
You'll be the first point of contact for visitors, tourists, councillors, contractors and staff — helping ensure every visitor receives a warm and professional welcome.
Key ResponsibilitiesFront-of-House & Visitor Experience
Meet & greet all visitors with the highest level of customer care
Provide information on the exhibition, tours, City Hall and local attractions
Handle general enquiries from the public, Members of Council and staff
Assist visitors with special requirements
Tickets, Retail & Bookings
Operate ticketing, point-of-sale and booking systems
Process payments: cash, card, vouchers, deposits, refunds
Manage headset issue/return, stock levels and functionality
Promote merchandise and exhibition retail items
Maintain tidy, presentable reception and exhibition areas
Administration
Assist with group bookings, enquiries, emails, and phone calls
Record visitor numbers, passes and statistical/administrative information
Support wider Civic HQ operations including general admin and reception cover
Report faults, incidents and assist in emergency evacuations when required
You must have at least 1 year of experience in all of the following:
Delivering excellent front-of-house or reception customer service (including dealing with tourists & difficult customers)
Ticketing, cash handling, sales or merchandising experience
Confident use of ICT systems – ideally booking and point-of-sale systems
Strong communication skills, verbal & written
Excellent customer care and presentation
Good organisational & workload planning abilities
Ability to work both independently and as part of a team
Basic Microsoft Office skills
Awareness of health & safety responsibilities
This role operates on a 3-week rota.
Note:
The start date (Monday 24th November) falls in Week 2 of the rota.
Your first working shift will be:
Wednesday 26th November — 10:30am to 5:00pm
If you meet the criteria and are available to start immediately, please apply through Prime Recruitment Services.
A member of our team will contact shortlisted candidates.
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