Operations Manager – Quick Service Restaurant
3 days ago
Job Title
Operations Manager – Quick Service Restaurant
Location
Taka Taka, Bournemouth.
About Taka Taka
Taka Taka brings the Mediterranean to the UK with bold, authentic Greek flavours. Our menu features melt-in-your-mouth meats, hand-made pita bread, signature sauces, and fresh ingredients sourced directly from Greece.
We are a fast-casual, quick-service restaurant chain committed to delivering high-quality food and exceptional customer experience.
Role Overview
As Operations Manager, you will play a pivotal role in managing day-to-day operations of our takeaway restaurant. You will lead shifts, oversee staff, manage till operations, and ensure top-quality food preparation (including gyro / souvlaki meat slicing). You will also be responsible for broader operational duties, including cost control, health & safety, and team development.
Key Responsibilities
- Lead, manage, and motivate the restaurant team during shifts
- Oversee food preparation, including slicing gyros / souvlaki, portion control, and quality standards
- Manage cash operations, tills, and daily reconciliation
- Monitor and maintain operational KPIs (sales, labour costs, waste, etc.)
- Create staff rotas; ensure adequate cover and efficient shift planning
- Recruit, train, coach, and develop restaurant staff
- Ensure compliance with food safety, hygiene, and health & safety regulations
- Conduct regular stock checks and manage inventory / ordering
- Handle customer feedback and complaints professionally, seeking continuous improvement
- Work with senior management to roll out initiatives, promotions, and improvements
- Drive a culture of high performance, collaboration, and outstanding service
Person Specification / What We're Looking For
- Experience in a senior role within a restaurant, takeaway, or hospitality environment (preferably in fast food / QSR)
- Proven leadership and people management skills
- Strong understanding of food operations, cost control, and P&L responsibilities
- Excellent communication, organisational, and problem-solving skills
- Hands-on, flexible, and willing to work during peak hours / weekends
- Passionate about food quality, service excellence, and building a team culture
- Ability to work under pressure in a fast-paced environment
What We Offer
- Competitive salary and performance-related bonuses
- Significant opportunity for career progression within a growing brand
- Training and development to support you in leading teams and managing operations
- A vibrant, supportive, and fast-paced working environment
- Employee discounts and benefits
Job Types: Full-time, Permanent
Pay: £14.00-£20.00 per hour
Expected hours: 40 – 45 per week
Work Location: In person
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