Customer Service Administrator

4 days ago

Orpington, Greater London, United Kingdom LycaHealth Full time £20,000 - £30,000 per year

Customer Service Administrator

LycaHealth – where excellence in care begins with our people

At LycaHealth, we understand that our workforce is at the heart of everything we do. That's why we're looking for exceptional administrators who share our ethos of striving for excellence and exceeding expectations.

About the Role

As a Customer Service Administrator, you'll play a key role in delivering an outstanding front-of-house and administration service to our patients, visitors, consultants, and colleagues. You'll help ensure our services run smoothly, whether supporting planned or unplanned absences, and will be part of a team committed to providing a warm, professional, and patient-focused experience.

This role is a permanent full time role (40 hrs per week) and will cover shifts between 7:30am – 8:00pm, Monday to Saturday, according to business needs.

Key Responsibilities
  • Provide a professional, welcoming reception service for patients, families, and visitors.
  • Maintain a smart and professional front-of-house presence at all times.
  • Organise and book appointments for patients, consultants, and external staff – both in person and by telephone.
  • Liaise with consultants and their PA teams to ensure patient records and information are accurate and up to date.
  • Handle telephone enquiries and bookings politely and efficiently, including managing voicemail and returning calls promptly.
About You

We're looking for someone who is:

  • An excellent communicator with strong interpersonal skills.
  • Experienced in administration, ideally within a high-end healthcare environment.
  • Highly organised, with excellent attention to detail.
  • IT proficient, particularly in Microsoft Word and Excel.
What We Offer
  • Competitive salary
  • Free on-site staff parking
  • A professional and supportive working environment
How to Apply

To apply, please send your CV to

At LycaHealth, we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Please note: due to high application volumes, we may not be able to respond to every applicant. If you do not hear from us within three weeks, please assume you have not been shortlisted on this occasion. Previous applicants need not apply.

All offers of employment are subject to eligibility to work in the UK and receipt of a satisfactory DBS check from the Disclosure & Barring Service.

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