Client Services Manager

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world's most iconic properties and brands, we elevate live events to make them unforgettable.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit

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What You Will Be Doing
The role sits within our Brand Experience Division at Wasserman Live, working on established brands both in and out of sport. The role is varied across the accounts throughout the year. You will account manage the planning of brand experiences and events, including multiple activation concepts across festivals, sporting events, food and drink events, cultural events and exhibitions.

As a key member of the team, you will be involved in the project planning of events from start to finish. From strategy, client presentations, budgeting, feasibility and event management, always striving to create best in class brand experiences. This will be a hybrid working role, working from both our London and Orpington office.

Specifics

• Development and management of own relationship with the client, and day-to-day client management
• Maintaining good communication and reporting, externally with the client and all relevant brand stakeholders, and internally within Wasserman Live and the wider group
• Understanding and developing client's project briefs and contribute thinking to shape strategic and creative platforms
• Steer in brainstorms, be creative and shape ideas, calling on your industry knowledge
• Deliver well written presentations in both content and narrative
• Project Management, ensuring the project systems and procedures are setup and structured correctly
• Plan and deliver projects, oversee on site activations, create and manage budgets and handle project administration
• Day to day financial control of client budgets – including pricing, profit, budget approvals and payments
• Managing venue selection and booking ensuring all H&S and other paperwork is in place
• Co-ordinate and manage staffing partners, production suppliers and any other third parties engaged for the delivery of projects
• Development and management of project timelines and maintaining project reports, job sheets and schedules
• KPI setting and campaign evaluation to include KPIs, key learnings and robust case studies
• Development of additional business opportunities within client accounts
• Lead by example: set standards and ensure best practice and high quality of work

Internal Communications

• Build strong relationships and foster good team spirit internally and amongst client teams
• Draw upon experience from across Wasserman Live where relevant, to optimise quality of work provided on the account

Financial Accountability

• Identify incremental business opportunities
• Proactively seek ways to grow the account by becoming an ambassador of Wasserman Live services so they are front of mind when opportunities present themselves

The Skills And Experience You Need

• Experiential / Live events experience knowledge, both planning and on site
• Excellent Account Management skills
• Excellent planning and project management skills
• Ability to influence decision making processes, both within the Agency and the client organisation
• Ability to multi-task; you will be working across a number of activations with tight deadlines
• Ability to think on your feet and take appropriate actions to resolve any unforeseen issues as they arise
• Ability to enthuse and motivate others
• Negotiation skills
• Ability to analyse project performance and provide confident structured feedback
• Financial and budget management
• Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint
• Excellent communication skills – verbal and written – and attention to detail
• Creative thinking - the ability to come up with forward thinking experiential ideas

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.