Current jobs related to Customer Engagement Officer - Orpington, Greater London - Purple HR
-
Engagement Team
2 weeks ago
Orpington, Greater London, United Kingdom Purple HR Full time £28,000 - £30,000 per yearJob AdvertLocation: OrpingtonPay:£28,000 -£30,000Benefits: Enhanced pension. health insurance, 24 days annual leave+ bank holidaysKey ResponsibilitiesSales and Customer EngagementMeet allocated financial targets for new business income, customer acquisition, and retention.Engage proactively with customers and prospects to provide accurate product...
-
Office Manager
1 week ago
Orpington, Greater London, United Kingdom Direct Line Group Full timeDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you'll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000...
-
Office Manager
2 weeks ago
Orpington, Greater London, United Kingdom Direct Line Group Full timeDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you'll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000...
-
GRC Officer
2 days ago
Orpington, Greater London, United Kingdom Techary Full timeTechary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.Our concept, "Technology, done differently", embodies our belief that the way our customers consume and utilize technology should...
-
Retail Security Officer
2 weeks ago
Orpington, Greater London, United Kingdom Bardwood Support Services Full time £62,400 - £78,060 per yearAbout the roleTitle – Retail Security OfficerPay Rate – Between £ 12- £15.05p/hLocation – RP Sevenoaks, OrpingtonShift Timings – Both full time and part time available between Monday to Sunday (shift times can be as early as 0700 start and 2300 finish)You will be working in a well-known retail store, which holds various stock such as food/drink,...
-
Retail Customer Advisor
4 hours ago
Orpington, Greater London, United Kingdom Three UK Full timeCompany DescriptionThree Retail Customer AdvisorLocation: OrpingtonSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: 24 hours across 3-4 days per week, including weekends on a rotation basisWho We AreWe're here to build a network the UK can count on – one that connects people, places and...
-
Loss Prevention Officer Tk Maxx Orpington
6 days ago
Orpington, Greater London, United Kingdom TK MAXX Full time £25,000 - £40,000 per yearTK MaxxAt TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you'll find abundant...
-
Orpington, Greater London, United Kingdom Southeastern Railway Full timeJob IntroductionLooking for a career that can take you places? Join our Southeastern station team at Orpington and our London TerminalsImagine the pride you'll feel knowing your care and customer service is creating a special place within your community.Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of...
-
Junior Practice Administrator
4 days ago
Orpington, Greater London, United Kingdom London ENT Surgeons Full timeYou will need to be a confident and organised with a positive attitude to work within our team providing excellent administration support. A passion for customer care, exceptional interpersonal skills and a high level of patient focus is required.Core Responsibilities:Working closely with the existing office team in accordance with the London ENT Surgeons...
-
Practice Administrator
4 days ago
Orpington, Greater London, United Kingdom London ENT Surgeons Full timeYou will need to be a confident and organised with a positive attitude to work within our team providing excellent administration support. A passion for customer care, exceptional interpersonal skills and a high level of patient focus is required.Core Responsibilities:Working closely with the existing office team in accordance with the London ENT Surgeons...
Customer Engagement Officer
2 weeks ago
Job Advert
Location: Orpington
Pay:£28,000 -£30,000
Benefits: Enhanced pension. health insurance, 24 days annual leave+ bank holidays
Key Responsibilities
Sales and Customer Engagement
- Meet allocated financial targets for new business income, customer acquisition, and retention.
- Engage proactively with customers and prospects to provide accurate product information, answer queries, and support applications.
- Build relationships as a key point of contact for new product and renewal enquiries.
- Identify opportunities for customer referrals to Field Officers.
- Respond promptly and accurately to inbound and outbound calls in line with agreed service standards and SLAs.
- Focus on quality, accuracy, and timeliness in all customer interactions
Marketing and Relationship Support
- Suggest new marketing activities to support business growth and customer retention.
- Work closely with the Marketing and Field Teams to share customer insights and improve engagement.
- Support the Field Team at events or represent MPFS independently when required.
Process and Service Improvement
- Contribute to improving service delivery and the customer journey.
- Follow agreed processes and procedures accurately.
- Suggest updates to improve efficiency, service quality, and role effectiveness.
- Undertake any other duties as reasonably requested by the Chief Executive Officer.
Key Soft Skills and Behaviours
- Sales focused with a clear understanding of customer needs.
- Forward-thinking, organised, and self-motivated.
- Team player with strong interpersonal and communication skills.
- Confident influencer and active listener.
- Positive, reliable, and enthusiastic attitude.
- Uses initiative and takes ownership of outcomes
Essential Skills/Competences
- Experience in a sales environment
- At least two years' experience working in a customer facing role in financial services industry. This could be working in a bank or building society and helping customers open/manage their savings or investments accounts or loans.
- Motivated and driven by achieving financial and service targets.
- Excellent attention to detail.
- Proficient in Microsoft Office and confident using IT systems.
- Strong time management skills and ability to meet deadlines.
- Adaptable and flexible in response to workload changes.
- Excellent verbal and written communication skills, remaining calm and professional under pressure
