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Customer Service Representative
2 weeks ago
We have a number of available roles both part time and full time
8hr - Sunday Only
24hr - Tues, Thurs & Sun
40hr - 5 of 7 days on a rota basis
Mission Statement:
At TeamSport Indoor Karting, our mission is to create safe, unique, and exciting experiences for everyone. We are committed to becoming a leading international leisure brand, offering 66 awesome experiences by the end of 2026. At TeamSport we regard values such as Honesty, Integrity, and Respect as 'The Basics'. In our view they are expected behaviours, inherent in everyone and are not unique to any business.
The following five values, however, are the magic that makes TeamSport a great business.
At TeamSport We:
1 Put the customer on pole2 Are one crew
3 Stand up and stand out
4 Have a big emphasis on small details
5 Are fuelled by fun
Main Responsibilities:
As a Customer Service Representative, you will play a vital role in our organisation. You will be the first point of contact for our customers, providing exceptional service and ensuring a smooth journey from the moment they interact with TeamSport. This fast-paced and exciting position in our support office call centre requires strong customer service skills, attention to detail, multitasking abilities, and a level-headed approach.
Key Duties:
- Handle incoming calls from existing and potential customers, providing information on karting availability and assisting with bookings.
- Respond to sales enquiries via email and live chat, delivering the same level of service as provided on calls.
- Proactively make outgoing calls to quickly resolve customer enquiries or issues (no cold calling involved).
- Perform basic administrative tasks such as payment reconciliation, call logging, and system updates.
- Collaborate with our track teams to ensure smooth event operations and effective diary management.
- Work within the designated shift patterns, including weekends, to ensure phone lines are covered during operating hours.
Skills, Qualifications, and Experience:
- Previous experience in customer service roles is preferred.
- Excellent communication and interpersonal skills.
- Previous experience in a call centre enviroment.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Sales experience and the ability to identify upselling opportunities.
- Self-motivated, positive attitude, and a team player.
- Flexibility to work weekends as part of the regular schedule.
Why join TeamSport
- Competitive salary and benefits package.
- Opportunities for career growth and development within a rapidly expanding company.
- Be part of a passionate team dedicated to providing an unforgettable go-karting experience to customers of all ages.
- Employee discounts on go-karting sessions and other company offerings.
