Customer Service Representative

1 day ago

Warrington, United Kingdom Fusion Fibre Group Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our Technical Customer Support Team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and possess strong communication skills, we would love to hear from you.

**Responsibilities**
- meet service targets agreed by the business
- use the internal ticket system, ensuring that support requests are logged and responded to correctly, in line with the Quality Framework
- assist customers with Technical or Account, Billing or Installation queries, including diagnostics through to fault resolution
- assist with router set-up and support customers to activate their connection
- calculate and request service credits where applicable, managing Customer expectations on value and timescales
- request the addition of charges to an account following a fault if the visit is deemed Customer Payable
- own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
- respond to Engineer requests for Provisioning and troubleshoot/escalate any errors
- Appointing and re-appointing Engineer visits
- send maintenance and fault/outage alerts in line with internal process
- Support Customers with level 1 Complaints and Damage Claims, following the internal complaints process and escalating appropriately.
- Complete internal admin Tasks as and when required to support the customer order journey and lifecycle.
- Recommend additional products and services when appropriate to meet the customer needs.

**Skills**:

- Proficiency in English is essential
- Excellent verbal and written communication skills with the ability to engage with customers professionally.
- Strong analytical skills to assess customer needs and provide effective solutions.
- Happy to work in a telephone based environment on a 5 out of 7 days a week rota basis, including Bank Holidays.
- Rota includes 2 x Saturday or Sunday shifts per month and additional scheduled Work From Home days.

£100 Monthly Personal Bonus Scheme, spot prizes and regular incentives.

Join us in delivering outstanding service with our Full Fibre Broadband to customers across the UK.

Pay: £24,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Overtime

**Experience**:

- Technical support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: FF/Support

  • Customer Service Representative

    1 week ago

    Warrington, United Kingdom Uniting People Full time

    **Customer Service Representative** **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.** As a **Customer Service Representative**, you will be the face of our organization to our patients and the community at large. You will be responsible for the care we provide to our patients and the overall...

  • Customer Service Representative

    1 week ago

    Warrington, United Kingdom Uniting People Full time

    **Customer Service Representative** **Warrington (WA4)** **Monday to Friday** We are recruiting for a global organisation for their office based in Warrington. Our client is looking to expand their specialist Customer Service team. You will be taking calls from new and existing customers, as you will be the first point of contact the calls can be varied,...

  • Customer Service Representative

    2 weeks ago

    Warrington, Warrington, United Kingdom Element Materials Technology Full time £25,000 - £40,000 per year

    OverviewWarringtonfire, part of the Element Group, has an opportunity for a Customer Service Representative to join our growing team. This is a great opportunity to work with one of the fastest growing organisations within the Testing, Inspection & Certification sector.Warringtonfire exists to help make certain that the materials, products and processes that...

  • Customer Service Representative

    1 week ago

    Warrington, United Kingdom Yonah property private limited Full time

    **Company Description** UK Linguistic Services Pvt Ltd is dedicated to fulfilling the language needs of small and large companies as well as individuals by providing top-notch translation, interpretation, localization, and training services. The company prides itself on offering personalized and detail-oriented language services, with a focus on saving...

  • Customer Representative

    1 week ago

    Warrington, United Kingdom Pareto Full time

    **Customer Representative** Location: Warrington **Salary**: £27k basic + £35k OTE Ref: J13320:NW:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role**: As a...

  • Customer Service Representative

    3 days ago

    Warrington, United Kingdom Factory Outlet NW Ltd Full time

    We are looking for experienced sales staff with 2 vacancys available, 1 full time, 1 part time role based at our Warrington branch. What does the role involve? Working full time or part time depending on which role your interested in, with weekends included. Welcome customers into the store and support them in finding the perfect piece of furniture for...

  • Customer Service Representative

    1 day ago

    Warrington, United Kingdom Uniting People Full time

    **Position**:Customer Service Representative Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company. **Salary + Bonus** **Salary**_**:_£25,000 + bonus _paid £375 each quarter_ **Bonus**: Bonus:...

  • Customer Service Representative

    7 days ago

    Warrington, United Kingdom Remploy Full time

    **Introduction** Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability...

  • Customer Service Representative

    2 weeks ago

    Warrington, United Kingdom Prestige Talent Partners Full time

    Job DescriptionPlease note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods.Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for...

  • Customer Service Representative

    2 weeks ago

    Warrington, United Kingdom Prestige Talent Partners Full time

    Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods.Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional...