Training Administrator

Full job description

Training Administrator

Salary: Depending on experience, up to £29K

Location: Office based in Nantwich, Cheshire 5 days a week

Hours: 9am – 5.30pm Monday to Friday.

Role Overview

The Training Administrator plays a vital role in supporting the smooth delivery of all training courses and learning programmes. This position is responsible for managing the day-to-day administration of courses, ensuring that learners, trainers, and clients have an excellent experience from booking through to completion.

As a family run business, first-rate, friendly, and expert customer service is absolutely vital our success. We are a team of 10 and being a small team means you get exposure to all different parts of the business.

We are looking for somebody who is reliable, self-motivated, and as passionate about amazing customer service as we are

If you feel this position is suitable for you, please include a cover letter telling us why. We will receive hundreds of CVs for this role and not many people will take the time to send a cover letter - this will make you stand out to us. Because of the amount of applications we will receive we can't reply to everyone individually. If you have been shortlisted for a telephone interview you will hear from us within 2 working days.

Key Responsibilities

• Coordinate all aspects of course administration — including scheduling, delegate bookings, and confirmations.
• Prepare course materials, joining instructions, attendance lists, and post-course certificates.
• Maintain accurate course records within the CRM/LMS system (e.g. dates, attendees, feedback, results).
• Liaise with trainers to confirm logistics, venues, and equipment needs.
• Communicate with delegates and clients to provide information, resolve queries, and support rebookings or transfers.
• Manage course evaluation feedback and share summaries with the team
• Support online course enrolments and e-learning platform access.
• Raise and process purchase orders or invoices linked to course delivery.
• Assist with marketing and website updates related to training schedules or course information.
• Contribute to process improvement, ensuring training administration runs efficiently and professionally.

Skills & Experience

• Previous experience in an administrative, training, or events coordination role (ideally within a training or education environment).
• Strong organisational and multitasking abilities, with excellent attention to detail.
• Confident communication skills — both written and verbal — for engaging with clients and trainers.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM or LMS systems.
• A proactive, customer-focused attitude and the ability to work calmly under pressure.
• Team-oriented but capable of working independently and prioritising deadlines.

Desirable

• Experience using Learning Management Systems (LMS) or booking platforms.
• Knowledge of qualification or accreditation processes (e.g. APM, PRINCE2, Agile, etc.).
• Interest in training, learning and development, or professional education.

What Success Looks Like

• Courses run smoothly and efficiently, with positive feedback from delegates and trainers.
• Administrative processes are accurate, timely, and professional.
• Communication with clients and learners is warm, clear, and proactive.
• The operations team can rely on the Training Administrator as the hub of course delivery coordination.

In return we will offer:

• A great work/life balance – no evenings or weekends
• A supportive and friendly team, with a great office culture
• Regular company social events
• Free parking
• The opportunity to join a rapidly growing company that is a leader in its field
• Opportunities for development and growth

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year

Experience:

• Administrative: 1 year (required)

Work Location: In person