Communications & Administration Coordinator

Job Overview

This is an exciting opportunity to play a key role within a dynamic and fast-paced organisation, contributing directly to the success of the Association. As Communications & Administration Coordinator, you'll help uphold the high-quality support our members rely on by delivering an efficient, proactive, and professional service. You'll be involved in a diverse range of activities, from membership administration and event coordination to social media management, content creation, and member research. This role is ideal for a motivated, detail-oriented communicator who enjoys variety. If you're passionate about communication, marketing, research, and events, and you're looking for a rewarding role, we'd love to hear from you.

Key Responsibilities

Member Services & Administration

• Act as the first point of contact for member enquiries via phone and email, providing excellent service and support
• Manage the admin inbox, responding promptly and efficiently to requests
• Maintain accurate membership data within the CRM system (ReadyMembership)
• Coordinate and send regular email communications to members
• Handle contact forms and direct queries to the appropriate team members
• Provide general administrative cover during colleague absences

Magazine (Print & Digital)

• Contribute ideas for quarterly themes and articles
• Manage and update the magazine flat plan and ProofHub workflow
• Oversee advertising processes, ensuring accuracy and advertiser satisfaction
• Proofread all content, ensuring consistency, accuracy, and professional presentation
• Write regular features, including the Association Update and Supplier Spotlights
• Collaborate with the Creative Director on layout, design, and content placement

Website Management

• Regularly review and update website content using the CMS
• Proofread pages to ensure information is current and accurate
• Manage and respond to website enquiries, forwarding where appropriate

Annual Industry Survey & Report

• Support senior management in preparing member and customer surveys
• Collate and manage survey data, ensuring accuracy and confidentiality
• Proofread the annual industry report and verify data consistency
• Coordinate contributor acknowledgements

Social Media

• Develop and deliver an annual social media strategy to promote the Association and its activities
• Create engaging posts highlighting events, training, and key industry topics
• Share content that raises awareness of the self storage industry

Event Support

• Provide administrative and on-site support for conferences, webinars, and other industry events
• Assist with event logistics such as delegate registration, materials, and resources
• Attend key events, including the annual UK Conference (occasional travel and overnight stays required)

Requirements

• Proven experience in membership administration, communications, marketing (including social media), and event coordination
• Excellent written and verbal communication skills with confidence in engaging diverse audiences
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with CMS and CRM systems
• Ability to work independently and as part of the wider team, managing multiple priorities, and meeting deadlines
• Excellent attention to detail with strong proofreading and editing skills
• Experience managing social media platforms and creating engaging content
• Familiarity with email marketing tools and data management systems

Additional Information

• Applicants must be based in the Northwest, within a 30-minute commute of Nantwich, and have the right to work in the UK
• Some travel and occasional overnight stays will be required to attend events
• Responsibilities may evolve to meet the needs of the organisation
• First-stage online interviews will take place in November, followed by face-to-face interviews for shortlisted applicants

Job Types: Full-time, Temp to perm

Contract length: 5 months

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• Work from home

Application question(s):

• Are you located with a 30-minute commute to Nantwich?
• Do you have 3+ years of experience with CMS and CRM systems?
• Do you have 5+ years of administration experience?
• Do you have 3+ years of experience in marketing, managing social media platforms and creating engaging content?
• Do you have 3+ years of experience proofreading magazines and brochures?

Work Location: Hybrid remote in Nantwich CW5 5SZ