Delivery Service Administrator

11 hours ago

Nantwich CW BP, United Kingdom NWF Group Full time £24,285 - £40,000 per year

Job Advert

As a Delivery Service Administrator you will be part of the Transport Team, an integral part of the Boughey operation, delivering exceptional customer service to ensure the smooth running of the Transport department.

Why Boughey?

  • £24,285.69 per annum
  • Tuesday to Saturday shift patten - Tues to Fri 7am to 4.30pm, Saturday 7am to 3pm
  • 33 days holiday incl bank holidays with the option to buy more
  • Extensive progression opportunities across the wider group that has 2 other businesses
  • Extensive training opportunities with funded accredited courses
  • Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more
  • On-site gym
  • Medicash
  • Long service awards
  • The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking

Day to Day

  • Monitor delivery schedules in real time to identify any PVA (plan v actual) issues
  • Liaise directly with drivers and delivery points to overcome any delivery issues and protect service levels
  • Manage and monitor any failure or redelivery processes
  • Monitor daily sub-contraction performance
  • Create and monitor a 'Sensitive' delivery report to ensure deliveries with high customer sensitivity are successful
  • Report all service level issues internally
  • Communicate across all internal departments (key stakeholders) to ensure information is consistent and relevant
  • Monitor stock left at off-site locations awaiting further processing or return
  • Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HARA, BRCGS and any other internal or external legislation/audits.

What will you bring?

  • Good level understanding of IT systems - SAP, Excel, Word, PowerPoint and Microlise
  • Excellent communication skills with the ability to work cross functionally
  • Tenacity and a passion for delivering outstanding customer service
  • Strong organisational skills and ability to prioritise workload effectively and solve problems
  • Positive and resilient team player
  • Basic knowledge of order processing and stock reconciliation

Who are Boughey?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us

What makes Boughey Distribution different? We store and transport food in a way that is best for our customers, people, communities and the planet Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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