Reception (Care Navigator)

OverviewThe Care Navigator plays a crucial role in supporting patients through their healthcare journeys. This position needs someone who can multi-task, think on their feet, follow protocols and work in a team environment. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care, making them an essential...

Manage incoming phone calls and face-to-face inquiries, addressing questions and resolving concerns promptly. - Appointment Scheduling: - Handle appointment bookings, amendments, and cancellations via the practices clinical systems (Vision, Emis). - Manage online appointment requests and support patients in navigating the digital booking system. -Care...

Job Summary We are seeking a friendly, proactive, and highly organised Care Navigator to join our supportive team across Birchgrove Surgery and Rhiwbina Branch Surgery. As a key first point of contact for our patients, you will play a vital role in helping them access the right care at the right time and ensuring the smooth running of our busy GP practices....

The Community Navigator will support the administration provision for the Intermediate Care () Service. They will be responsible for administrative duties of the Intermediate Care () Service, ensuring these duties are maintained and delivered efficiently and effectively.English and/or Welsh speakers are equally welcome to applyThe Community Navigator will...

Reception & Administrative Duties Ensure an efficient front desk service is provided to patients and any other visitors attending the practice. Answer and make telephone calls in a professional and courteous manner and assist with appointments, visits and general enquiries. Deal with queries from patients, clinicians and other health professionals and to...

To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice. KEY TASKS: Reception duties: Greeting and booking in or patients for...

A healthcare provider in Cardiff is seeking a Care Navigator to join their supportive team. The role involves managing patient interactions, providing essential information, and supporting clinical teams with administrative tasks. Ideal candidates should possess excellent communication and customer service skills, and a compassionate approach to patient...

A local medical practice in Cardiff is looking for a Care Navigator to join their supportive team. In this role, you will be the first point of contact for patients, assisting them in accessing appropriate care during busy hours. Ideal candidates should possess excellent communication skills, the ability to multitask, and a compassionate approach towards...

We are seeking a friendly, proactive, and highly organised CareNavigator to join our supportive team across Birchgrove Surgery and Rhiwbina Branch Surgery. As a key first point of contact for our patients, you will play a vital role in helping them access the right care at the right time and ensuring the smooth running of our busy GP practices. Main duties...

Key Duties & Responsibilities Answer high volume calls from patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information. Take clear and concise notes of patient interactions ensuring these are documented accurately in EMIS WEB clinical software tool. After appropriate training, triage patient calls using a...