Care Navigator

Manage incoming phone calls and face-to-face inquiries, addressing questions and resolving concerns promptly. - Appointment Scheduling: - Handle appointment bookings, amendments, and cancellations via the practices clinical systems (Vision, Emis). - Manage online appointment requests and support patients in navigating the digital booking system. -Care...

Part-Time Receptionist (Care Navigator)22 hours per week (Part-time)We are a busy GP surgery with an 8,000-patient list, and we are looking for a friendly and efficient Part-Time Receptionist (Care Navigator) to join our team at Whitchurch Road Surgery.Key Responsibilities:- Acting as the first point of contact for patients, both in person and over the...

A local medical practice in Cardiff is looking for a Care Navigator to join their supportive team. In this role, you will be the first point of contact for patients, assisting them in accessing appropriate care during busy hours. Ideal candidates should possess excellent communication skills, the ability to multitask, and a compassionate approach towards...

A healthcare organization is seeking a friendly and proactive Care Navigator to join their supportive team in Cardiff. In this part-time role, you will be a key contact for patients, managing calls and appointment bookings, as well as providing support to the clinical team. The ideal candidate will excel in communication and customer service skills, and have...

Job Summary We are seeking a friendly, proactive, and highly organised Care Navigator to join our supportive team across Birchgrove Surgery and Rhiwbina Branch Surgery. As a key first point of contact for our patients, you will play a vital role in helping them access the right care at the right time and ensuring the smooth running of our busy GP practices....

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services - and to...

We are seeking a friendly, proactive, and highly organised CareNavigator to join our supportive team across Birchgrove Surgery and Rhiwbina Branch Surgery. As a key first point of contact for our patients, you will play a vital role in helping them access the right care at the right time and ensuring the smooth running of our busy GP practices. Main duties...

Key Duties & Responsibilities Answer high volume calls from patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information. Take clear and concise notes of patient interactions ensuring these are documented accurately in EMIS WEB clinical software tool. After appropriate training, triage patient calls using a...

To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice. KEY TASKS: Reception duties: Greeting and booking in or patients for...

Reception & Administrative Duties Ensure an efficient front desk service is provided to patients and any other visitors attending the practice. Answer and make telephone calls in a professional and courteous manner and assist with appointments, visits and general enquiries. Deal with queries from patients, clinicians and other health professionals and to...