Receptionist/ Care Navigator
2 days ago
To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice. KEY TASKS: Reception duties: Greeting and booking in or patients for surgeries and clinics.
Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on Vision, by processing appointment requests for today, future appointments from patients in person and on the telephone. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
Processing repeat prescriptions and filing for collection within 48 hours. Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy. Administration duties: To have a thorough knowledge of all practice policies and procedures To work in accordance of written protocols Provide administrative support for clinical staff. Filing patient records and correspondence when necessary.
Opening and distribution or practice post. To send letters to patients as necessary. Photocopying of notes and other information where required Changing details on Vision
- Change of address, telephone numbers etc. Other Information: Cover for other Reception team members may be required for sickness and annual leave.
To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.
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Receptionist (Care Navigator)
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Cardiff, United Kingdom Whitchurch Road Surgery Full timeManage incoming phone calls and face-to-face inquiries, addressing questions and resolving concerns promptly. - Appointment Scheduling: - Handle appointment bookings, amendments, and cancellations via the practices clinical systems (Vision, Emis). - Manage online appointment requests and support patients in navigating the digital booking system. -Care...
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Reception (Care Navigator)
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Cardiff CF NY, United Kingdom Whitchurch Road Surgery Full time £20,000 - £25,000 per yearPart-Time Receptionist (Care Navigator)22 hours per week (Part-time)We are a busy GP surgery with an 8,000-patient list, and we are looking for a friendly and efficient Part-Time Receptionist (Care Navigator) to join our team at Whitchurch Road Surgery.Key Responsibilities:- Acting as the first point of contact for patients, both in person and over the...
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GP Receptionist
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Cardiff, United Kingdom NHS Full timeJob Summary We are seeking a friendly, proactive, and highly organised Care Navigator to join our supportive team across Birchgrove Surgery and Rhiwbina Branch Surgery. As a key first point of contact for our patients, you will play a vital role in helping them access the right care at the right time and ensuring the smooth running of our busy GP practices....
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Receptionist
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Receptionist - 3 Days
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