Customer Service Clerk

7 days ago

Doncaster, Doncaster, United Kingdom Wincanton Full time £18,000 - £25,000 per year

Role Profile
JOB DESCRIPTION

  • Working within a busy office in the Customer Service team you will r eport into the Customer Services First Line Manager and the Admin Manager.
  • Your main duties will consist of processing and answering e-mails/ calls from, internal and external, customers, monitoring 3 rd party haulier deliveries and effectively manage investigations through from start to completion.
  • Updating and maintaining live Excel documents with customer queries
  • You will maintain effective relationships with customers, the team and other functions to ensure excellent customer service is achieved
  • You will ensure that Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) are met and, where possible, exceeded
  • You will help with introducing, implementing and supporting innovative ideas, changes and solutions

Experience & Qualifications

  • Previous customer service experience preferred.
  • Experience with WMS (Warehouse Management systems) preferred
  • Proficient in MS Office applications e.g. Excel, Outlook
  • Excel knowledge with experience of maintaining fairly complex spreadsheets.
  • Excellent analytical skills with a keen eye for detail
  • Excellent communication skills written and verbally
  • Ability to work to deadlines and under own initiative
  • Ability to manage and succeed in a very demanding environment
  • Ability to prioritise tasks effectively and manage time efficiently in busy periods

Our Culture & Benefits
In addition to generous pay, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.

Our people are at the core of our business and what makes
Wincanton
great. That's why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Be a part of our values; We're Thoughtful, We're Aiming High and We're Prepared.
Our Commitment
We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.

Apply now
So, if you think you have what it takes and want to be part of a supportive and friendly team, we can't wait to hear from you

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

About Us
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer 'dark stores'; two-person home delivery; fleet and transport management; and network optimisation for many of the UK's best-known companies.

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