Customer Service Advisor

Job Description

• Armthorpe-Doncaster (DN3 3FQ)
• £12.39 per hour (plus £1 per hour weekend premium)*
• Quarterly bonus and enhanced pay rates available and achievable
• Start date: 6th October weeks paid training Monday-Friday)
• Shifts: 4 days on 4 days off 11 am - 9 pm ( 9am -7pm if working a weekend day hours p/w (with flex up 4 hours)**
• Upon successful completion of your probationary period, there is a possibility to receive a performance-related quarterly bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

About The Role
Customer service – we all need it at some point, and let's face it, we've all complained when a company doesn't quite hit the mark when we need them most At NEXT we want to deliver not just good service, but exceptional service that wows Ticking boxes? Not our style. We go above and beyond because our customers deserve nothing less than exceptional

A day in the life of our Advisors
As a NEXT representative, you'll be the friendly voice of NEXT whenever our customers contact us. From helping with faulty goods and incorrect items to sorting billing issues and returns, you'll handle a variety of queries. Your goal? To resolve everything. It's about taking ownership from start to finish – as we're passionate about getting it right every time

You'll be handling calls, emails, live webchats and work with our systems, so it's important we have people who are comfortable using these tools. Don't worry, we're not expecting you to be the next Bill Gates when it comes to tech – just someone who's confident and capable with computers

Of course, there are targets to meet – things like the number of contacts per hour. However the majority of your bonus relates to you resolving the customer's query. But what really matters is that you'll customise every conversation to the customer on the other end, offering them the best options to solve their issue. Some calls will be tricky – after all, not everyone's calling to say, "Thanks for delivering my parcel" But if you're resilient and genuinely eager to help, you'll thrive in this role.

How we support you
We're not expecting you to have it all figured out from day one – we're all about helping you grow That's why we offer three weeks of full-time paid training, plus ongoing coaching to support you. No call centre experience? No problem We know there are tons of amazing transferable skills from retail, hospitality, and care roles that'll set you up for success. We've got your back

What's NEXT?
Submit your online application today and take the first step toward an exciting future with us Your application will then be reviewed by a team member, who will reach out to you soon.

Additional Information
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application at NEXT for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next NEXT sponsorship

• During our peak trading periods (up to 20 weeks throughout the year), you'll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees

Please note spaces are limited for each shift and are on a first come first serve basis and cannot be guaranteed.

Please note: The shifts currently advertised are accurate at this time, however, they may be subject to change as the recruitment process progresses. We will keep you informed of any updates throughout should this happen.

What's Next
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

About Us
You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world So we've gone global

About The Team

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Sharesave scheme
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.