Operations Coordinator

Job Title:
Operations Coordinator

Department:
Operations

Reporting to:
Clinical Project Director

People Manager?
 No

Location:
 This is a hybrid role (note that the current expectation for office-based employees is a minimum of 3 days in the Bottisham, Cambridge office per week)

Contract:
 Permanent

Salary:
From £26,000 - £29,500 per annum depending on experience

Working pattern:
 Full-Time – Monday to Friday hours per week

Who are Cambridge Cognition and what do we do?

We are a talented global team based in the UK, Canada and USA. Backed by over 30 years of scientific discovery and validation, Cambridge Cognition offers the end-to-end platform for CNS clinical trials. Our technologies are reliable in-clinic or at home for an improved patient experience and accelerated drug development.

We aim to make an extraordinary impact by improving the health of people worldwide with innovative assessments and digital biomarkers that provide researchers with precise measures of patients' symptoms. We lead in CNS research and are broadening our impact across therapeutic areas.

Are you interested in working for a company whose main goal is to make a difference to the health of current and future generations, through the knowledge and experience of our passionate team?

Role Summary:

We are looking for a highly organised and methodical Operations Coordinator to support our Operations Function. You will be the first point of contact for inbound customer communication and an integral team member in ensuring that clinical trials and academic sales are running smoothly, supporting deployment of hardware as well as software set up.

This role reports into the Clinical Project Director, as part of the Operations Team. You'll be an Operations Coordinator playing a key part in delivering pharma clinical trials and academic sales.

This is a busy, hands-on role, where you will need to adapt with the requirements of the Operations and Logistics functions.

What you'll be doing:

As Operations Coordinator, you will:

• Handle inbound customer communication (email, support requests, calls) across Academic, Pharma, Healthcare from a sales, science, technical or finance perspective for initial screening and routing.
• Input of contact and site information into the Company's management system (NetSuite)
• Communicate with personnel at study sites under guidance to provide trouble shooting support and resolve issues (including technical).
• Maintain Trial Master Files for clinical studies ensuring documentation is complete and filed correctly.
• Ensure equipment / documents for clinical studies, research projects and internal employees are configured correctly, quality checked, packed, and shipped within required timelines including preparation of shipping and export documentation.
• Ensure quality documentation (SOPs, WI, Templates etc) are maintained and up-to-date.
• Assist team members with deployment and testing of hardware and EDC software as required.
• Raise purchase orders for hardware / stock and ordering when necessary to fit demand.
• Provide data for monthly reports for both clients and internal use.
• Support clinical project managers in delivering clinical trials; granting user accounts, reviewing/provision of training, creation of study trackers, review and creation of project documentation.

What we'd love from you

Essential:

• Experience in working in a customer service based role
• Excellent communication & inter-personal skills.
• Strong team player with exceptional organisational skills.
• A methodical approach of working, with high attention to detail.
• Proficient in Microsoft Word and Excel and excellent IT skills
• Experience of working on project-based tasks.
• Excels in fast-paced and dynamic environment and adaptable to changing priorities.

Desirable:

• Experience in logistics, including raising paperwork and supporting shipments to ensure devices arrive on time.
• Experience of the academic or pharmaceutical industry, clinical trials and client communication
• Experience of import and export of goods would be ideal.

If you are looking to work in a fast-paced environment, make an impact from day one, have a hands-on approach with a can-do attitude and, want to work with a small, friendly and collaborative team then we want to hear from you.

Don't worry if you don't have all the experience we've listed - we'd still love to hear from you if you're interested.

What we can offer you:

• Flexible and Hybrid working options – 3 days a week at our office in Bottisham, just outside Cambridge; and 2 days from home
• 26 days annual leave per year plus bank holidays plus the option to buy an additional 5 days (pro-rata for part-time)
• Generous pension with up to 6.5% company contribution
• Life assurance 2x base salary
• Employee Assistance Programme (EAP)
• Private Health Insurance - Bupa Insurance, Simply Health Cashback Scheme
• Share options – a % of base salary, with nominal exercise price and vesting over 3 years (subject to board approval)
• Enhanced Maternity and Paternity Leave

Are you looking to work for a company that puts improving outcomes for patients at the heart of what they do? Would you like to join a fast-growing, friendly and innovative team? You can see all our vacancies on our LinkedIn page –

Cambridge Cognition is an equal opportunities employer, we are committed to equality of opportunity for all employees and application from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, and civil partnerships.