Assistant Retail Store Manager

ABOUT THE ROLE

At 'Universal Works.' we encourage our teams to work in the way that we do, by putting our 'soul' into our work, making it mean something. If you are an experienced Retail Assistant Manager, who would relish supporting your manager, taking personal pride in assisting with the success of the store through positive team management, exemplary customer service, product knowledge and operational excellence.

Your role & responsibilities are:

COMMERCIAL

• Build on our loyal customer base by ensuring that you and the team provide a
  warm and welcoming environment
  that maximises the
  customer experience
• Actively focus on the
  turnover of the store
  and drive the communication and achievement of this with the team
• Passionately assist in enhancing the performance of all retail
  KPI's
• Be proactive in assessing
  customer needs
  and sharing these with the Store Manager to
  support seasonal buys
  and maximise sales
• Keep your finger on the pulse of
  local, brand and social activity
  to promote and suggest relevant brand events
• Be considerate of all
  controllable costs
  and budgets

PEOPLE

• Aid or lead
  motivational team briefs
  for the daily knowledge, goal setting and engagement of the team
• Assist in the
  recruitment and induction
  of the team. Showcasing the highest standards and setting all up for success
• Confident in offering
  feedback
  and coaching in the moment to develop team skills, maintain high standards or to highlight and assist with under performance
• Provide on-the-job and retail training to
  aid the continual development
  of the team
• Support the
  cascade of relevant business information
  to the team

PRODUCT

• Use your
  VM skills
  to assist in ensuring product on the shop floor is always presented to an outstanding standard
• Respond to commercial performance such as
  best/slow sellers
  and stock levels to assist the effective
  product placement
  to maximise sell through and sales
• Support a consistent approach to
  replenishment
  ensuring product availability
• Ensure efficient turnaround of
  deliveries, transfers and customer orders
  , following all stock management processes
• Aid the planning and preparation of successful
  end of season sales

OPERATIONS

• Ensure the shop floor and back of house standards are maintained to the highest levels of cleanliness
• Monitor security standards and procedures to
  minimise stock loss
  , reporting any stock misuse or theft immediately to your Store Manager
• Support the management of team
  rotas
  ensuring adequate cover is in place
• Ensure efficient
  store opening and closing
  including accurate
  till
  reconciliation
• Promote all
  HR policies and procedures
  ensuring they are adhered to by yourself and your team.
• Monitor all relevant
  H&S requirements
  to ensure compliance and the safety of yourself, team, customers and visitors always
• Assist in the completion of
  all relevant store reporting and or paperwork

Requirements:

• Be a brand ambassador, always keep at front of mind the brand strategy and values
• Be responsible for all aspects of the store in the Store Managers absence
• Good knowledge of retail and management skills
• Ability to plan, prioritise and delegate
• Take pride in demonstrating outstanding customer service for self and team
• Friendly, helpful, confident and engaging personality
• Excellent communication and relationship skills.
• Positive 'can do' attitude, driven to achieve results
• Passionate, enthusiastic, self-motivated and proactive in motivating a team
• Flexible approach to working hours, including weekend working.

'We're accepting applications until 19th December 2025 but the role may close sooner if we find the right candidates quickly. Don't wait—apply today'

Email sending your CV and a cover letter, also specifying your notice period where applicable.

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Why Universal Works?

Universal Works is a down-to-earth but dedicated group of people who love what they do, and love what they wear. We put great design, community and trying to do the right thing at the heart of what we do, always approaching our work with responsibility, passion and a sense of humour. We are constantly striving to drive a culture we are proud of, and whether we are having a chat around the coffee machine or a company wide meeting, everyone feels heard. A creative bunch with a keen eye for clothing, there is a real excitement around the future of UW and how we will all be involved in getting there.

Our perks include competitive salaries and holiday allowance, enhanced maternity and paternity leave, flexible working policies and (the one you were waiting for) a very decent clothing discount and allowance. Staff are given the opportunity to give back, with plenty of charity volunteering days and initiatives.

Our growing team work from an office that has some of the best views in Nottingham, a warehouse and design studio not far from our HQ, and our stores in Nottingham and London. We are stocked across the globe from Los Angeles to Seoul—so you will never be too far from a Universal Works product anywhere in the world.