Account Executive

1 week ago

Peterborough, Peterborough, United Kingdom Taylor Rose Full time £25,000 - £40,000 per year

With over 30 offices nationwide, Taylor Rose is an award-winning top 60 UK law firm with a market-leading legal consultancy programme.

Due to our on-going expansion, we are recruiting for an Account Executive for our busy Peterborough Office.

Purpose:

The Account Executive role is responsible for managing a portfolio of clients (our consultants) to ensure strong engagement, maximise revenue opportunities, and identify growth potential. This role plays a key part in strengthening brand relationships, embedding clients within our service model, and delivering a positive client experience that supports long-term retention and mutual success.

Key Responsibilities:

  • Managing assigned client accounts, building strong relationships, and acting as the primary point of contact. As Account Executive will serve as a 'go-to' person and an escalation point between your clients and the centralised functions of the business.
  • Developing and implementing account strategies to optimise revenue and identify cross-selling and upselling opportunities.
  • Ensuring smooth onboarding and integration of new clients into the business.
  • Monitoring account performance and sharing insights to support client objectives.
  • Identifying and resolving client issues promptly to maintain a high level of satisfaction.
  • Collaborating with internal teams to ensure consistent delivery of services.
  • Driving engagement initiatives to enhance brand perception and loyalty.
  • Attending client meetings, presentations, and events as required; a full clean driving license will be necessary.

Requirements:

  • Proven experience in account management, client relationship management, or a similar role.
  • Ability to deliver results and achieve set targets.
  • Strong verbal and written communication skills with the ability to influence and negotiate.
  • High level of organisational skills with the ability to multitask and meet deadlines.
  • Strategic thinking and problem-solving capabilities.
  • Ability to work independently and as part of a team.
  • Strong implementation and follow-through skills.
  • Commitment to the company's core values and delivering an exceptional client experience.
  • Some legal training or knowledge is preferred.
  • Key Performance Indicators (KPIs):
  • Achieve and maintain set average revenue per client.
  • Achieve and maintain agreed client retention rate.

Company Core Values:

Aspirations:
To be the best that you can, motivated to do things better, works smarter not harder, embraces change, learns from mistakes, takes an interest in the vision of the business.

Integrity:
Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas.

Innovation:
Creative and dynamic, adaptable to change, seeks ways of doing things better, gets involved with work that makes a difference, continuously learns new things for personal development.

Commitment:
Relationships for the long term.

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