Data Analyst

3 days ago

Blackpool, Blackpool, United Kingdom National Federation of Self Employed & Small Businesses Full time

The Federation of Small Businesses (FSB) is the leading voice of 5.7 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We're also the UK's leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen.

We are currently seeking a skilled Data Analyst to deliver high-quality analysis, insights, and reporting that inform strategic decisions and drive organisational performance. This role is pivotal in transforming complex data into actionable intelligence to support member growth, operational efficiency, and financial sustainability.

What will you do?

This is an interesting and varied role. The successful candidate will:

  • Collect, clean, and analyse data from multiple systems (CRM, finance, membership, digital engagement).
  • Build and maintain dashboards, reports, and performance metrics for leadership and operational teams.
  • Support the development of FSB's data strategy, governance, and analytical capability.
  • Collaborate with Finance, Commercial, and Policy teams to interpret data and identify trends, risks, and opportunities.
  • Provide ad-hoc analysis for projects, business cases, and strategic initiatives.
  • Maintain data documentation and definitions (data dictionary, data lineage).
  • Promote a data-informed culture across the organisation.
Who are we looking for?
  • Proven experience in data analysis, modelling, and visualisation.
  • Experience with CRM and financial systems (e.g., Salesforce, Certinia/FinancialForce).
  • Strong proficiency in Tableau and ETL workflows (e.g., Tableau Prep).
  • Ability to communicate technical findings clearly to stakeholders.
  • Strong attention to detail and commitment to data accuracy.
  • Curious, analytical thinker with problem-solving skills.
  • Collaborative team player with excellent communication.
  • Proactive and self-motivated, able to manage multiple priorities.
  • Passionate about supporting small businesses and FSB's mission.

FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important, so our working hours don't include weekend or evening work. We provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work.

In addition to a fulfilling career with FSB, you'll also benefit from:
  • 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot*
  • Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, cycle to work scheme and discounted gym membership
  • Health cash plan* (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
  • Critical illness and income protection insurance*
  • Enhanced Maternity and Paternity Pay
  • Access to an employee assistance programme and mental health first aiders

  • Group Personal Pension (GPP)

  • Applicable on completion of probationary period and subject to terms

How to apply

All applications to be received by 30 November Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful.

To apply for this role please email your CV and covering letter detailing how you meet the essential criteria to

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