Sales Operations Specialist

Location: Austin, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Hybrid/Remote- Austin, TX

Thales is hiring an experience Sales Operations Specialist who will work closely with our America's Sales team to interface with all levels of management as it relates to a broad range of sales-related operational activities. Sales Operation Specialist will be responsible to enhance efficiency and productivity through reporting, forecasting, commissions, sales analytics, sales process improvement and coordination with support functions for the purpose of execution on sales effectiveness.

Key Areas of Responsibility

Data Analytics

• Proficient with design, develop, and implementation of global analytics dashboards using BI tools for Sales, Marketing, and Finance

• Monitor Salesforce/Finance data quality and run clean-up projects as necessary to ensure data integrity 

• Work closely with cross functional teams for the preparation of dashboards and business analysis

• Improved decision support by translating daily business observations

Sales Operations

• Develop, maintain and optimize sales operations processes such as Opportunity Management, Account Segmentation, Forecasting, Data Hygiene, Commissions and Change Management

• Proficient with the use of as the CRM system and Salesforce CPQ for quoting and managing the sales cycle and Clari to facilitate the accuracy of sales forecast

• Work closely with Sales leaders in distributing commercial or partner leads in SFDC and drive for necessary actions

• Produce regular Finance and Sales pipeline reports/ Power Point slide decks for AMER Quarterly Business Review meetings

• Ensure end to end request management for the Sales team (open, follow-up, closure) including escalation to the key stakeholders (Legal, Finance, SBA, Pricing, etc.)

• Identify and capitalize Best Practices for Sales Enablement

Minimum Requirements

• Bachelor's degree in Business Administration or Technical related or equivalent work experience may be substituted for degree

• 5+ years experience in high tech fast paced environment, preferably cyber-security

• Proficient with Quote-to-Cash and Subscription Management practices for SaaS products

• Prior experience in regional sales analytics roles

• Proficient with Salesforce, Oracle, and PowerBI

• Ability to translate complex data into simple tools and visuals across multiple data platforms

• Excellent interpersonal skills to be able to communicate effectively across all levels of the company

• Strong problem solving skills to help drive the effectiveness and efficiency of the global sales organization

• Must have attention to detail, a commitment to quality and be results driven while being customer facing

• Excellent organizational and time management skills

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community  You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

What We Offer:

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 

• Company paid holidays and Paid Time Off. 

• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program. 

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 85, ,100.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) 

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

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