Customer Service Agent

2 weeks ago


Preston PR BF, United Kingdom Regal Gaming Technologies Full time

We are looking to grow our team

Regal could be your Next Move

Join Regal Gaming Technologies as a Customer Service Agent

At Regal Gaming Technologies, we're proud to be the UK's leading supplier of gaming and amusement machines to the hospitality industry. Our customers rely on us to keep things running smoothly – and that starts with you.

We're looking for friendly, efficient, and customer-focused individuals to join our brilliant Service Control team as Customer Service Operators. In this vital role, you'll be the calm voice on the line when our customers call in - answering queries, logging service requests like a pro, updating our systems, and making sure the right info gets to the right team. You'll follow up, keep things ticking, and make every customer feel like a VIP.

The Role:

  • Part-time: 17.5 hours per week
  • Worked over a 3-week rota
  • Weekend shifts: 5:00–9:30 AM, 9:00 AM–3:00 PM, and 3:00–9:00 PM
  • Various shifts available
  • Based at our Head Office in Preston
  • Extra shifts? Possible We love team players

What you'll love about working here:

A supportive and fun-loving team that's got your back

A role where your communication skills shine

Real structure and training – we set you up to succeed

Ongoing development and opportunities to level up

A company that's growing and respected in the industry

What we're looking for:

A professional, warm telephone manner

Great listening and clear communication skills

Strong attention to detail and organisational ability

Confidence using basic software like Outlook, Excel and Word

Stay cool under pressure - always friendly

If you've worked in a call centre, reception, retail, hospitality - or you just have a knack for making people feel heard and supported - we want to hear from you

Join a team where good people do great work, and where your voice really makes a difference. Let's build better – together.

Find out more at

Regal Gaming Technologies – Building Better Together

Job Type: Part-time

Pay: £10,599.68 per year

Benefits:

  • Company pension

Work Location: In person



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