Soft Services Manager

7 days ago

Hyde SK QT, United Kingdom Andron Facilities Management Full time

Role Overview:

Andron FM is one of the UK's largest independent facilities management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation formed in 1980, we are looking for a candidate as excited as we are to help forge Andron's future.

Due to our continued growth we have a new exciting job opportunity for an enthusiastic Soft Services Manager, to join our award winning team at one of our prestige retail destinations.

The purpose of this role is to take responsibility for the management of soft services , predominantly Cleaning and Security. You will work closely with the on-site management team and you will be supported by the Andron leadership. The aim of the role is to support and manage the on-site teams to provide a high standard of service delivery and to ensure that the visitors have an enjoyable experience.

If you are passionate about delivering outstanding service and possess the necessary skills, we welcome your application for the Soft Services Manager position.

Key Duties and Responsibilities:

  • Responsibility for the soft services (Cleaning and Security) management of a prestige retail site which forms part of a key account.
  • Share best practice on site
  • Leading, coaching, developing and mentoring the onsite team
  • Successful delivery of all client and contractor KPI and SLA targets
  • Lead and drive performance improvements
  • Manage supply chain and sub-contractors
  • Management of all associated site budgets
  • Manage employee rosters to ensure site covered
  • Monitoring of all soft services related spending against budget and forecast
  • Effective management of the site cleaning and Security provision
  • Ensure compliance with all Health & Safety legislation
  • Regular reporting and soft services update meetings
  • Site Soft Services contract reviews
  • Customer interface and challenge performance
  • Responsible for own administration
  • Perform quality audits and inspections
  • Train employee's
  • Recruit new staff where required and motivate current team members.
  • Managing absence and holiday cover
  • Identify opportunities for continuous improvements

· Take ownership of the centre's social media channels and updating of the website in conjunction with Capture Design.

· Take ownership of centre events, activities and promotions and marketing, liaising with local events companies and authorities where required in order to drive engagement both within the centre and wider community.

Person Specification:

  • Exceptional communication and interpersonal skills
  • Strong leadership skills with the ability to motivate and guide a diverse team
  • Excellent organizational and influencing skills
  • Ability to work and meet deadlines
  • Experience in the same or similar role
  • Experience of change management
  • Excellent IT literacy skills on Microsoft Office
  • Experience in the facilities management industry (Cleaning or Security)
  • Must be able to work on own initiative with a proactive and flexible attitude
  • Ability to multi task and prioritise

· IOSH, Fire Marshal & First Aid Training are desirable but courses will be provided if not already held.

  • event management and relevant qualifications

The role is 40 hours a week, working 8 hours a day mon-fri with a 30 min unpaid lunch

Salary will be discussed at the interview stage

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

  • On-site parking

Experience:

  • Events management: 1 year (required)
  • managing: 1 year (preferred)

Licence/Certification:

  • SIA (preferred)

Work Location: In person

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