Soft Services Coordinator

Job Introduction

• Full time
• 37.5 hours per week
• Monday-Friday
• Competitive per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Soft Services Coordinator

Macclesfield, SK10 2NA - Full time

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are looking for a highly organised and detail-focused Soft Services Coordinator to support the delivery of compliant, efficient, and high-quality soft services within a pharmaceutical GMP environment. This role is essential in ensuring that operational activities, documentation, and service standards meet both regulatory requirements and Sodexo's internal policies and values.

Working closely with Soft Services Leads, Duty Managers, and supplier partners, you will provide administrative oversight, coordination, and compliance support across a broad range of soft service functions. Your contribution will enable service managers to remain focused on operational performance, quality governance, and continuous improvement.

As a Soft Services Coordinator you'll:

• Coordinate quotes, approvals, vendor documentation, and GMP work orders in line with governance and site procedures.
• Maintain accurate GMP records and archiving to support audit readiness.
• Support supplier coordination, scheduling, and monitoring of service performance.
• Manage cleaning stock, uniform requests, and ad hoc housekeeping schedules.
• Provide day-to-day administrative support and reporting to Service Managers.
• Monitor CAPAs and deviations, ensuring effective tracking, closure, and reporting.
• Support internal and external audits with compliant and up-to-date documentation.
• Maintain accurate training compliance records and ensure data integrity across SAP, SMS, and other systems.
• Track KPIs and SLAs, escalating issues and contributing to continuous improvement.
• Communicate effectively with internal teams, service users, and suppliers.
• Assist with procurement activities including purchase orders, invoices, and budget tracking.
• Handle service-related queries professionally to maintain a positive customer experience.

What we're looking for:

• Essential
• Experience in facilities management, soft services coordination, or quality/compliance administration.
• Background in a busy client-facing or pharmaceutical/GMP-regulated environment.
• Excellent organisational skills with strong attention to detail and documentation accuracy.
• Ability to manage multiple priorities in a fast-paced, highly regulated setting.
• Strong communication and collaboration skills.
• Proficiency in SAP, SMS, and Microsoft Office (Excel, Word, PowerPoint).
• Desirable
• Understanding of GMP and quality management systems.
• Experience in CAPA tracking and data reporting.
• Experience coordinating supplier activities within governance frameworks.

Why Sodexo?:

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications