Warehouse Dispatch Manager

1 week ago

Hyde SK QF, United Kingdom Swell UK Full time

Warehouse Dispatch Manager

Location: Hyde, Greater Manchester

Company: Swell UK Ltd

Salary: Competitive (dependent on experience) + Performance Bonus Scheme

Hours: Full-time, Permanent

About Us

Swell UK Ltd is one of the UK's leading online retailers for aquatics, pond, and reptile products. We're building a stronger, more structured operation and need a hands-on, driven Warehouse Dispatch Manager to help us deliver first-class service to our customers every day.

The Role

Reporting to the Head of Operations, you'll lead the dispatch and packing teams to ensure all orders are processed efficiently, accurately, and on time. You'll be responsible for maintaining high operational standards, improving processes, and driving a culture of accountability and continuous improvement.

This is a fast-paced, hands-on role — perfect for someone who thrives on the shop floor, leads from the front, and knows what "good" looks like in an eCommerce warehouse environment.

Key Responsibilities

  • Manage all daily dispatch operations to ensure orders are picked, packed, and shipped accurately and on schedule.
  • Supervise, train, and motivate warehouse and dispatch staff to meet performance and quality targets.
  • Maintain high standards of accuracy, housekeeping, and health & safety.
  • Work closely with goods-in, customer service, and logistics to solve order or stock issues quickly.
  • Analyse dispatch performance data and identify ways to increase efficiency and reduce costs.
  • Manage courier collections, service issues, and delivery performance.
  • Lead by example — visible, hands-on, and proactive in solving problems on the floor.
  • Support the implementation of new systems, layouts, and processes as the business continues to scale.

About You

We're looking for someone who takes ownership, has pride in their team's output, and wants to make an impact.

Essential:

  • Proven experience managing dispatch or warehouse operations (preferably eCommerce).
  • Strong leadership and communication skills — able to motivate teams and manage performance.
  • Organised, analytical, and able to balance speed with accuracy.
  • Comfortable with warehouse management systems (WMS) and basic data analysis.
  • Able to work under pressure and prioritise effectively in a fast-moving environment.

Desirable:

  • Experience with Linnworks, Magento, or similar systems.
  • Understanding of courier integrations and dispatch technology.
  • Forklift licence (or willingness to train).

What We Offer

  • Competitive salary dependent on experience
  • Performance-based bonus system
  • 20days holiday (including bank holidays)
  • Staff discount on aquatic and reptile products
  • Pension scheme
  • Opportunity to grow with a rapidly expanding, forward-thinking company

How to Apply

If you're a motivated, practical leader who wants to join a growing company and make your mark in a key operational role, we'd love to hear from you.

Apply today with your CV and a short cover note telling us why you'd be a great fit.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

  • Free parking
  • Store discount

Work Location: In person

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