Account Coordinator, Eats, UK

2 weeks ago

London, Greater London, United Kingdom Uber Full time £30,000 - £60,000 per year

The
Account Coordinator
plays a pivotal role in driving strategic growth and operational excellence for our key merchant partners. You will be instrumental in executing high-impact marketing and merchandising initiatives, providing data-driven insights, and ensuring seamless operational support to maximise partner success.

---- What You'll Do ----

  • Strategic Marketing & Merchandising (40%):
  • Lead the end-to-end management of promotional campaigns for key partners, from initial setup to performance reporting.
  • Develop and create in-app and out-of-app marketing assets to maximise campaign visibility and user engagement.
  • Curate and merchandise partner offers through in-menu collections, optimising for discovery and sales.
  • Collaborate with the Consumer Growth team to align marketing calendars and execute strategic seasonal campaigns.
  • Support the growth of Uber One and loyalty programs by managing targeted offers, creating audience segments, and analysing impact.
  • Prepare and present campaign performance findings to key partners in partnership with the Account Manager.
  • Business Analysis & Insights (35%):
  • Provide analytical support for business reviews by conducting deep-dives, utilising both Google Sheets to generate actionable insights and recommendations
  • Leverage data to identify and inform promotional recommendations, menu merchandising, and SKU expansion opportunities.
  • Operational Excellence (25%):
  • Enhance operational efficiency and quality by conducting regular serviceability checks and supporting partner onboarding.
  • Assist with a variety of operational tasks, including order investigations, fraud escalations, and partner hub user management.
  • Conduct ad-hoc pieces of analysis on partner performance / trends across a range of subjects, from operational problems to value-driving initiatives
  • Own various forms of reporting for both account managers and partners, including updating dashboards or providing weekly reports

Basic Qualifications

  • A bachelor's degree.
  • 1-2 years of professional experience in a fast-paced, high-growth environment.
  • Demonstrated experience in stakeholder management and cross-functional collaboration.
  • Strong business acumen with a passion for using data to solve problems.
  • Proficiency in Google Sheets, with the ability to perform complex data manipulation and analysis.

Preferred Qualifications

  • Experience in a B2B or e-commerce setting.
  • Proven ability to manage multiple projects and priorities with excellent planning and organisational skills.

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