UK Account Manager

8 hours ago

London, Greater London, United Kingdom Depot Connect International - EU & UK Full time £40,000 - £70,000 per year

About Depot Connect

Depot Connect brings together a connected network of trusted partners and logistics

specialists, giving customers the infrastructure and support they need to operate

efficiently and scale with confidence. Our mission is to streamline operations, deliver

real value, and simplify complexity across the supply chain.

As we continue expanding across the UK and Europe, we are looking for an Account

Manager to strengthen customer relationships, support growth, and help deliver an

outstanding experience across our network.

Role Overview

The Account Manager will manage and develop a portfolio of customer accounts across

the UK, while providing additional support to European customers when required. This

remote role blends relationship management, commercial growth, operational

coordination, and a commitment to delivering exceptional customer value. You will

collaborate closely with our partners, customers, and internal teams to ensure Depot

Connect consistently delivers a high-quality, reliable service.

Key Responsibilities

Account Management & Customer Partnership

● Act as the main point of contact for a defined portfolio of UK customers, with

occasional support for European accounts.

● Build strong, trusted relationships with customers and stakeholders across the

Depot Connect network.

● Organise and deliver regular Business Reviews (QBRs/MYBRs), including

performance insights, service updates, and opportunities for improvement.

● Meet with customers virtually and in person (as required) to understand their

operational needs and goals.

Commercial Growth & Value Delivery

● Grow wallet share within existing accounts by identifying new opportunities,

efficiencies, and value-add solutions.

● Explore innovative ways to generate new business and deliver enhanced value

to customers across logistics, warehousing, and fulfillment.

● Support the creation of tailored proposals, commercial documents, and solution

presentations.

● Work cross-functionally with Operations, Commercial, Marketing, and Partner

teams to deliver end-to-end solutions.

Salesforce & Reporting Excellence

● Maintain accurate and up-to-date customer information, activities, opportunities,

and forecasts in Salesforce.

● Provide regular reporting, pipeline updates, and customer insights to inform

commercial decision-making.

Operational & Administrative Support

● Prepare presentations, meeting packs, proposals, and follow-up documentation.

● Carry out administrative tasks to ensure smooth account operations and

excellent customer communication.

● Support the VP of Commercial with customer insights, project coordination, and

strategic initiatives.

Skills & Experience

● Experience in Account Management, Customer Success, or a commercial role

within logistics, supply chain, warehousing, 3PL/4PL, or related industries

(preferred).

● Strong relationship-building and communication skills across all stakeholder

levels.

● Organised, detail-focused, and confident managing multiple accounts and

priorities.

● Skilled in presenting, running business reviews, and developing customer

proposals.

● Comfortable using Salesforce pipeline management and reporting.

● Commercially minded, proactive, and capable of identifying opportunities for

growth.

● Willingness to travel as required across the UK and occasionally Europe.

What We Offer

● A remote-first role with flexibility and autonomy.

● The opportunity to play a key role in a growing, innovative logistics network.

● Collaborative and supportive team culture.

● Competitive salary and benefits package, potential bonuses.

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