Translations Project Coordinator

Translation Project Coordinator

About AaGlobal

AaGlobal is a leading language services provider in the UK, offering high-quality translation, interpretation and localisation services to clients across various industries. We are committed to delivering accurate and culturally sensitive language solutions to meet the diverse needs of our clients. We are proud of the growth we have already achieved and continue to look for talented people to join our success story.

Package summary & benefits

• Hybrid working (2 or 3 days in the Hull office)
• £22,222.20-£23,500.00 per year dependent on experience
• 35 hour working week, Monday to Friday
• Employee assistant program
• All training, both initial and ongoing
• Company social days
• Holiday increase with service

Job Summary

You will be dealing with translation projects from start to finish which means the success of each project is in your hands. You need to show attention to detail, have a can-do attitude, enjoy a busy environment and be adept at multi-tasking. One of the most important attributes you can bring to this role is to stay calm when times are busy. The translation industry is very deadline-driven and often things happen simultaneously, which is exactly what makes it so fast-paced and exciting.

Key responsibilities:

• Planning, scheduling and monitoring translation projects ensuring the timely delivery of projects
• Sourcing and coordination of translators and other language professionals including negotiating timelines and prices
• Proofreading and QA-checking of translations
• Effective verbal and written communication with clients, linguists and colleagues to ensure customer satisfaction including answering incoming calls from clients and linguists in a professional and courteous manner
• Monitoring the team inbox including dealing with emails from clients and translators to maintain good relationships
• Responsible for building and maintaining positive relationships with suppliers to ensure a good quality, stable supply chain.
• Build relationships with clients to ensure client satisfaction and retention.
• Prepare clear and accurate quotes for clients in a timely manner
• Understand and adhere to individual client and project instructions
• Data entry and administrative tasks
• Work effectively in a team environment

Education, skills and competencies:

• You will be DBS checked (Company will fund)
• Meticulous attention to detail
• Excellent organisation and prioritisation skills
• Strong communication, both written and oral
• A commitment to delivering excellent customer service
• The ability to work under time pressure and meet deadlines in a team environment
• Excellent computer literacy including Outlook and MS Office, as well as the ability to learn new software

Desirable:

• Degree in a relevant field (e.g. Languages, Translation, Linguistics etc.)
• Previous experience within the Translation industry
• Knowledge of a TMS
• Knowledge of CAT Tools
• Knowledge of Translation Memory
• Understanding of Machine Translation and AI for the language industry

We're an equal opportunities employer, committed to the equal treatment of all current and prospective employees and don't condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.

Job Types: Full-time, Permanent

Pay: £22,222.20-£23,500.00 per year

Benefits:

• Additional leave
• Company events
• Cycle to work scheme
• Discounted or free food
• Health & wellbeing programme
• Paid volunteer time
• Referral programme

Work authorisation:

• United Kingdom (required)

Location:

• Kingston upon Hull, HU1 3SS (preferred)

Work Location: In person