People Specialist

This role reports to the Global People Team Lead, based in London, and works closely with People team colleagues across EMEA, the Americas and APAC.

The People Specialist delivers high-quality, timely advice and support to employees and managers across Dow Jones. You'll collaborate with teams across People Operations, Business Partners and Centres of Excellence to provide seamless support and drive process improvements. You'll offer practical guidance, resolve complex queries and help enhance our core people platforms, ServiceNow and Workday, enabling smarter self-service and continuous improvement throughout the employee lifecycle.

About the Team

Dow Jones is expanding its commercial footprint internationally, and to support this exciting phase of growth we're looking to hire a People Specialist in London. With experience in building strong relationships with employees and managers, you'll deliver an excellent employee experience across the full lifecycle. You'll wear multiple hats where needed, coordinating with COEs and Business Partners on a variety of topics such as global mobility, compensation alignment, and organisational transformation and redesign projects.

We work as part of the wider People team, partnering across regions to deliver support that's simple, efficient, and human — using digital tools and expert guidance to make every interaction easier. To be successful, you'll thrive on collaboration, think critically to solve problems, and live our values of Collaboration, Trust, Impact, and Excellence in everything you do.

You Will

• Deliver accurate, efficient and consistent people process support across the entire employee lifecycle.

• Partner with People Business Partners, specialist HR teams and operational colleagues around the globe to deliver seamless employee experiences.

• Coach employees on available HR self-service tools to guide efficiency and customer satisfaction 

• Build trusted relationships with managers and translate business needs into clear, practical people solutions.

• Use data and analytics to identify trends, guide decisions, and drive process improvements.

• Manage complex and sensitive employee relations cases, ensuring fair, timely and compliant outcomes.

• Support the evolution of ServiceNow and Workday, helping to enhance self-service and process automation.

• Communicate effectively across regions and time zones, providing responsive and thoughtful support.

• Contribute to continuous improvement by sharing knowledge, feedback and best practices across the team.

You Have

• Demonstrable experience in HR advisory or business partnering roles within large, matrixed organisations, enhancing the employee lifecycle through consistent, people-first delivery.

• Proven experience managing employee relations matters, including performance, absence, grievance and conduct.

• Sound knowledge of UK employment law and awareness of employment practices across EMEA.

• Proficiency in ServiceNow and/or Workday.

• Strong collaboration skills and the ability to influence outcomes in a matrixed environment.

• A data-driven mindset, confident in interpreting HR data and maintaining accurate records.

• Excellent communication skills with cultural awareness and cross-regional sensitivity.

• Adaptability in a fast-paced environment and openness to new technology and evolving ways of working.

• A proactive, learning mindset, sharing knowledge to strengthen team capability and improve service delivery.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

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