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Administrator / Service Coordinator (Maternity Cover)
2 weeks ago
Job Overview
We have an exciting opportunity for an Administrator / Service Coordinator to join our friendly and professional team on a 12-month maternity cover contract.
We're looking for someone with a strong mix of administrative, customer service, and organisational skills -ideally with experience coordinating daily schedules for Fire and Security Engineers or in a similar service environment.
In this pivotal role, you'll ensure the smooth running of day-to-day operations by managing engineer schedules, handling customer enquiries, and keeping administrative processes efficient and accurate.
Duties
- Coordinate and schedule Fire and Security Engineers for service, maintenance, and project work.
- Act as the first point of contact for all client enquiries, providing a professional and friendly service.
- Organise and issue servicing / maintenance programmes, and ensure compliance documentation is up to date.
- Manage administrative tasks such as issuing contracts, booking appointments, typing correspondence, and handling emails.
- Monitor and manage small reactive jobs and communicate progress updates to clients.
- Arrange site access for engineers and liaise with clients and management as needed.
- Maintain and update CRM and internal systems to ensure records are accurate and compliant.
About You
To be successful in this role, you'll need to bring:
- Strong communication, customer service, and administrative skills.
- Excellent planning and organisational abilities with attention to detail.
- A working knowledge of Microsoft Excel, Word, and Outlook.
- Experience using CRM or bespoke software (training provided).
- A proactive and adaptable approach – able to work independently and as part of a team.
- Prior office-based administration experience, ideally in a Fire & Security or Engineering environment but not necessary.
- Your own transport due to our office location.
If you are passionate about providing excellent service and possess the necessary skills to thrive in this role, we encourage you to apply. Join our team and contribute to our commitment to outstanding client satisfaction.
Job Type: Fixed term contract
Contract length: 12 months
Pay: £25,000.00-£29,000.00 per year
Benefits:
- Company pension
- Free parking
Application question(s):
- Due to our remote office location in Epping Upland, own transport is essential. Do you have your own means of transport to commute to the office?
- Do you have experience within the Fire & Security industry?
Work Location: In person
