Administration Assistant

An exciting opportunity has arisen to join us as an Administration Assistant based at Epping Forest unit St Margeret's Hospital Epping

The main duties of this post will be to support the Care Coordination Centre with the registration of new patients, processing of referrals, udpating patient information using Systmone (patient clinical System) To receive telephone calls from patients / carers / relatives / GP' and clinical teams

We are looking for someone with a positive and compassionate approach to supporting patient care. Due to the nature of the services we carry out administrative support for these can sometimes be distressing.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
- To work as a member of the WECHS Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested. The role will be supoprting the team of admin staff covering the service from 8.00 am - 9.00 pm seven days a week
- The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.
- The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provid

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

ROLE SUMMARY
- To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.
- The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
- The service will require a team approach to ensure cover for absence across all services / locations.
- Post holders, as appropriate, will be required to provide administration duties on behalf of these services
- The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.

KEY RESPONSIBILITIES

COMMUNICATION
- You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
- Record accurate messages and follow them up appropriately in accordance to department guidelines.
- To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
- Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.