Senior Business Support Officer

Wigan

Full Year

£29,540 - £32,597

Fixed

Expires 02/11/2025

Priority Candidates will be considered in the first instance

Wigan Life Centre South

Wigan

College Avenue

WN1 1NJ

Salary: Grade 6, £29,540 - £32,597 per annum.

37 hours per week

Temporary until 30th November 2026

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you

Your role:

The Senior Business Support Officer role ensures the business support officers are equipped to meet the demands of adult social care customers, both public and professional. You will provide daily oversight and support to the team ensuring that excellent customer service is delivered over the telephone and that customer queries are dealt with promptly and in line with service delivery processes.

You will ensure that the needs of the service are responded to flexibly and efficiently and that data and reports are analysed and produced to support service priorities and demands.

You will provide supervision, development opportunities to business support officers within the locality teams.

You will also ensure you operate within GDPR guidelines by regularly reviewing date held and destroying information in line with retention schedules.

About you:

In this role you must demonstrate a clear and thorough understanding of the role, remit and purpose of adult social care. Have extensive administration experience. You must demonstrate an extensive knowledge base of Wigan Council's electronic, HR and finance systems. Experience of training staff in the use of IT systems and processes.

You must be able to demonstrate an ability to work under pressure, meet deadlines and work flexibly and creativity when faced with challenges within the team.

About us:

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The Business Support Team provides valuable administrative support to professional front line practitioners, working with the most vulnerable people in our community. You will be supporting our commitment to improving the lives of Wigan residents and are currently undertaking an exciting transformation within Adult Social Care and Health which will improve outcomes and experiences for our residents

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK )

Prove your right to work to an employer

For further information or an informal discussion please contact Annette Macdonald

Interview date: Friday 14th and Monday 17th November 2025

To view the details relating to this position, please click the links below:

• Job Specification
• Privacy Notice

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