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Senior Support Engineer
2 weeks ago
Are you the Azure expert your team turns to when things get complicated?
We're looking for a Level 3 Senior Support Engineer who doesn't just know the buzzwords – you genuinely understand Azure infrastructure, networking fundamentals, and enterprise Microsoft environments inside and out.
Why This Role Is Different
This isn't your typical "stuck on support tickets" senior role. You'll be:
Leading cloud migrations and designing Azure solutions
Running networking and infrastructure projects from scoping to delivery
Mentoring engineers who want to learn from someone who actually knows their stuff
Working directly with clients to architect solutions that solve real problems
Getting hands-on with the latest tech while building something meaningful
Whilst also providing hands-on support tickets delivery alongside the other support engineers.One week you're migrating a multi-academy trust to Azure. The next, you're solving a complex networking challenge that's stumped everyone else. That's what makes this interesting.
What We Need (Honestly)You must have:
Deep Azure experience (administration, design, implementation – not just exposure)
Strong networking fundamentals (VLANs, routing, the stuff that trips people up)
Solid Microsoft 365, Azure AD, Windows Server knowledge
The ability to explain complex technical concepts to non-technical people
Bonus points for:
MSP or multi-client experience
Microsoft Azure certifications (or working toward them)
Education sector experience
ITIL framework knowledge
Most importantly:
You know when to ask questions (that's intelligence, not weakness)
You enjoy solving problems, not just applying standard fixes
You can work independently but love being part of a team
Technology genuinely interests you – you're always learning
What You Actually GetSalary & Benefits: £45,000 - £55,000
Plus:
Full private medical (including existing conditions) with option to add family
Death in service benefit (12 months' salary)
21 days holiday + bank holidays + birthday off + 1 day per year of service (up to 30 days)
All your certifications paid for + dedicated learning time
Salary increases tied to your development
The Real Benefits:
Work with a team where people stay 20+ years (because they want to, not because they're stuck)
Genuine progression opportunities as we grow
Mix of office and client site work (variety keeps it interesting)
Directors who are hands-on and actually care about your development
Free parking (yes, this matters in Wigan)
Proper lunch breaks away from your desk
About abtec Managed IT, WiganWe've been doing this for 30 years. We're a Microsoft Gold Partner and Crown Commercial Supplier, specialising in education sector clients and cloud solutions.
What makes us different?
We're not a churn-and-burn MSP.
We have engineers who've been here 20+ years.
We invest in training, we give you time to actually learn, and we create an environment where you can build a proper career.
Our clients are mainly schools and academies, plus some private sector businesses. That means real variety, interesting challenges, and the satisfaction of knowing your work directly impacts education.
We're ISO certified across five standards, we're growing steadily through referrals and reputation (not just aggressive sales), and we're planning to move to a bigger office in the next couple of years. Stable, growing, and going in the right direction.
The Honest Truth About This RoleThis is a challenging position.
We need someone with genuine technical depth who can be the backstop for the team.
Some days will be intense. Complex problems, tight deadlines, clients depending on you.
But if you're good at what you do, and you want to work somewhere that recognises and develops that, this could be exactly what you're looking for.
We've been searching for this person for a while because we refuse to compromise on quality. We'd rather wait for the right person than hire someone who's almost-but-not-quite there.
So if you're that person – if you genuinely know Azure, you understand networking fundamentals, and you want to work somewhere you can make a real impact – let's talk.
How to ApplyThis role is being handled exclusively by Helen at HFBAC.
Please note: If you're a recruiter, please contact Helen directly. Multiple submissions won't help the candidate and just create confusion.
To apply:
Send your application below
Helen will review every application personally and respond within 48 hours
Quick timeline:
Initial 20-30 min video interview with Helen
Technical assessment (validates your knowledge)
Face-to-face interview with Paul and John
Decision (we move quickly for the right person)
You might also see this role advertised as "Senior Support Engineer" or "Senior Project Engineer" – it's the same position.
We're looking for the right person, not just filling a job title.
abtec Managed IT is an equal opportunity employer committed to creating an inclusive environment for all employees.
